Jae Sheaves
Santa Barbara
Summary
Food and beverage professional with track record of enhancing service quality and operational efficiency. Known for fostering team collaboration and adapting to dynamic environments. Skills include inventory management and customer service excellence. Quality driven at heart and exceptionally analytical.
Overview
4
4
years of professional experience
Work History
Assistant Food & Beverage Manager - In-Room Dining
The Ritz Carlton Bacara
11.2023 - Current
- Managed employee scheduling, ensuring adequate coverage during peak hours while minimizing labor costs where possible.
- Enhanced customer satisfaction by efficiently managing food and beverage operations and providing exceptional service.
- Streamlined processes within the department to increase overall productivity while maintaining quality standards.
- Resolved customer complaints involving food or beverage quality and service.
Assistant Food & Beverage Manager - Resort Pool
The Ritz Carlton Bacara
06.2023 - 11.2023
- Managed three major service locations within one revenue center, reaching a cumulative $2.6M annual revenue.
- Orchestrated several major holiday and seasonal activations with brand partnership.
- Managed staff schedules and maintained adequate coverage for all shifts.
Guest Service Expert
The Ritz Carlton Bacara
05.2021 - 06.2023
- Assisted multiple Food & Beverage Outlets in operations in various capacities, including serving, food running, and hosting.
- Developed strong relationships with repeat guests, fostering loyalty and promoting return visits.
- Trained new staff members and conducted audits to ensure consistent quality service.
Education
Associate of Science - Social Sciences Education
Santa Barbara City College
Santa Barbara, CA06-2025
Associate of Arts - Administration of Justice
Santa Barbara City College
Santa Barbara, CA06-2025
Skills
- Operational efficiency
- Problem-solving
- Written communication
- Reservation software
- Administrative work
- Highly reliable
Accomplishments
- Supported teams through a period of major property-wide renovations.
- Fostered a culture of growth & development, resulting in numerous internal promotions.
Ritz Carlton Bacara Leader of the Quarter, Q1 2024
Was chosen as The Ritz Carlton Bacara Leader of the Quarter, Q1 2024, my first full quarter leading In-Room Dining.
Timeline
Assistant Food & Beverage Manager - In-Room Dining
The Ritz Carlton Bacara
11.2023 - Current
Assistant Food & Beverage Manager - Resort Pool
The Ritz Carlton Bacara
06.2023 - 11.2023
Guest Service Expert
The Ritz Carlton Bacara
05.2021 - 06.2023
Associate of Science - Social Sciences Education
Santa Barbara City College
Associate of Arts - Administration of Justice
Santa Barbara City College
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