Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Jae Jo

Doctor of Pharmacy
Eastvale

Summary

As a MTM pharmacist, I focused on the delivery of patient-centered care through communication, collaboration, and documentation to collect, assess, plan, implement, monitor, and evaluate for the benefit of each patient. As a clinical pharmacist, I was able to speak one-on-one with patients, helping them to understand their medication regimen, manage potential adverse effects, provide counsel on side effects, ensure the patient is planning for refills, and check-in periodically to ensure compliance.


Over 10 years at Rite Aid with experience in the management of several pharmacies, I was able to obtain a reputation of being a great pharmacist with qualities such as: strong clinical knowledge, great consultation skills and highly successful performance of MTM cases, an excellent pharmacy manager who knows how to expand the pharmacies, make perfect workflow system, and knows how to lead a team by encouraging, challenging, and motivating. Furthermore, I am recognized as an influential mentor for new pharmacy managers, pharmacists, graduate interns, and pharmacy students. I do not just teach clinical knowledge and skills but rather show how to be a good leader and role model in the pharmacy as well as in the community. I believe that there are lots of pharmacists, pharmacy technicians, pharmacy interns, and even store managers and workers who can give testimony about my integrity, honesty, being trustworthy and my leadership.

Overview

16
16
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
2
2
Languages

Work History

MTM Clinical Pharmacist

NextRX Pharmacy
07.2021 - 07.2024
  • I provided counseling, advice, and recommendation for the purpose of optimizing medication therapy to improve clinical outcome of patients through comprehensive medication reviews, appropriate intervention, adherence monitoring, cost-effective intervention

Pharmacy Manager

Rite Aid
10.2016 - 07.2021
  • Consultation and building trust and relationship with customers
  • In coordination with Palm Desert Medical group, help patients with compliance, manage side effects, optimize medications, recommend medications, eliminate unnecessary medications, share patient's assessments with doctors and clinical pharmacists, especially those who have diabetes, heart failure, COPD, and Rheumatoid Arthritis
  • Encourage customers to receive appropriate vaccines based on their age and medical conditions
  • Teach students and interns, not just clinical knowledge, pharmacy workflow, and computer system but how to be a role model and leader in the pharmacy and community
  • Recognized as a trainer and preceptor for whom students and interns like to work the most
  • Design and enforce a stable workflow system that maximizes efficiency, customer satisfaction, business productivity for each pharmacy where I have worked and where I have helped
  • Inventory management for the prevention of loss and leading regular meetings with team members in order to encourage, challenge, comfort, and motivate team members
  • Highest completion and success rate of MTM/Outcome in the district for 5 years
  • Recognized the most efficient pharmacy manager for the last 10 years with high performance
  • Contact: Pieter Steyn (PDM) - pieter.j.steyn@riteaid.com

Pharmacy Manager

Rite Aid
01.2015 - 09.2016
  • Typing, Processing, and Dispensing medications
  • Discussing with doctors in regard to drug interaction, side effects, and find out optimal medications for certain patients
  • Checking compliance of patients' maintenance medications through consultation (minimum 10 patients per day)
  • Providing Immunization education and appropriate vaccines as an immunization pharmacist
  • Focus on Outcome MTM and Mirixa (Clinical work)
  • Training all the team members to make them have equal ability to handle any amount of work
  • Organizing the work flow system to increase efficiency and provide best service to patients
  • Scheduling, attending meeting with other managers, checking compliance, updating and education new policy with team members, directing people every day
  • Starting 2015, my pharmacy district manager asked me to transfer to this current pharmacy, because this pharmacy has been in bad shape for a while, with customer complaints, gradual decrease in profits, and usage of over budget
  • In the beginning, I emphasized on the importance of team work, respect of each other, and supporting each other
  • In addition, I re-trained all the pharmacy team members in regard to work flow system, compliance, and technical issues, regardless of their work experiences
  • In a short time, the work flow system was getting stabilized, with more prescriptions in
  • So far, I increased prescription volumes over 25 %, compared to last year, within 9 months
  • I was able to remove overtime and even cut pharmacy budget, but increased in profits
  • Moreover, my pharmacy was nominated as the one who provided flu shots the most in our district, because we truly care for our patient's health, not just for business

Pharmacy Manager

Rite Aid
09.2011 - 12.2014
  • Typing, Processing, and Counting Rx, Rx Quality assurance, Prescription transfers
  • Consultation with all the new prescriptions, complied by Ca pharmacy law
  • Health Alliance Program, joint with Heritage medical group, in regard to patients who were on long term maintenance medications, but not under control (MTM Pathfinder - Medication Therapeutic Management)
  • Keeping compliance with Rite Aid Corp
  • Policy and California state board of pharmacy
  • Periodical team meeting with 4 other pharmacists and 10 technicians
  • Taking care of customer complaints and request
  • Training new hired pharmacists and pharmacy managers
  • Improving the work flow system to optimize efficiency of work
  • The pharmacy was certified as a green store by Rite Aid Corp, which means that we are 100% complied with company policy and California State Board of Pharmacy
  • Since I became a pharmacy manager, our district was nominated as top district in the nation wide
  • My pharmacy was recognized as the outstanding pharmacy that increased prescription volume over 40 %, compared to the previous year, with 200% total net profit, due to excellent customer service and satisfaction, appropriate training of all the team members with equal ability to handle any work, and accuracy of prescription typing and dispensing, guided by the 3rd party agency, which led to no charge back from insurance companies
  • I led the clinical program - Health Alliance Program successfully by analyzing problems from patients in Heritage medical group and providing appropriate solutions to their doctors ( we were recognized as the pharmacy that made this new program the most successful)

Fulfillment Pharmacist (Contract Job)

UnitedHealth Group
06.2011 - 09.2011
  • Find errors from dispensing medications, dispense medications, application of clinical knowledge
  • Verify prescriptions, take new prescriptions and evaluate patients' history, interpret prescribers' orders and evaluate
  • Conduct quality assurance and accuracy of prescriptions
  • Handle drug utilization review requests
  • Efficient workstyle recognized by the manager and director, by achieving twice more works than the average volume of work

Graduate Student Researcher

Pharmaceutical Research Institute
01.2009 - 01.2010
  • Ambulatory - Albany Regional Kidney Center, Albany, NY
  • Institutional - Albany Medical Center, Albany, NY
  • Inpatient - Veterans Hospital, Togus, MN
  • Nuclear Pharmacy - Cardinal Health, Albany, NY
  • Community Pharmacy - Price Chopper, Rite Aid, CVS, NY

Education

Doctor of Pharmacy - Pharm.D.

Albany College of Pharmacy and Health Sciences
Albany, NY
05.2007 - 05.2010

Biochemistry - undefined

University of California
Los Angeles, CA
01.2003 - 01.2006

Biology Science - undefined

Cerritos College
Norwalk, CA
01.2001 - 01.2002

Skills

  • Communication
  • Efficient work skills
  • Honesty
  • Compassion
  • Integration
  • Team work coordination
  • Supervising team members
  • Encouraging and making accurate assessments of people
  • Teaching
  • Application of clinical knowledge
  • Making friendly and respectful working environment
  • Creativity
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Certification

Immunization Certification, 08/01/11, Present

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

MTM Clinical Pharmacist

NextRX Pharmacy
07.2021 - 07.2024

Pharmacy Manager

Rite Aid
10.2016 - 07.2021

Pharmacy Manager

Rite Aid
01.2015 - 09.2016

Pharmacy Manager

Rite Aid
09.2011 - 12.2014

Fulfillment Pharmacist (Contract Job)

UnitedHealth Group
06.2011 - 09.2011

Graduate Student Researcher

Pharmaceutical Research Institute
01.2009 - 01.2010

Doctor of Pharmacy - Pharm.D.

Albany College of Pharmacy and Health Sciences
05.2007 - 05.2010

Biochemistry - undefined

University of California
01.2003 - 01.2006

Biology Science - undefined

Cerritos College
01.2001 - 01.2002
Jae JoDoctor of Pharmacy