Heet Patel
Summary
Dedicated to delivering exceptional service and support, friendly and empathetic professional with excellent communication skills. Possess solid understanding of customer needs and excel in conflict resolution, coupled with strong problem-solving abilities. Goal is to foster positive customer relationships, contribute to customer satisfaction, and build long-lasting loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative | Sales Associate
D mart
11.2023 - 06.2024
- Aided in merchandise choice, increasing client satisfaction.
- Replenished shelves to maintain product availability during high traffic times.
- Designed engaging displays, resulting in a significant increase of 10% in sales during events.
- Enhanced response time by 20% through precise record-keeping.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Intern
ISageBrum
09.2022 - 10.2023
- Assisted staff with daily tasks, reducing workload burden.
- Enhanced expertise by merging learned concepts with real-world applications.
- Organized and systematized various reports.
- Expanded skill set through practical use of various applications.
- Utilized version control systems like Git effectively managing changes over time allowing for seamless collaboration among team members.
- Collaborated with software engineers to develop and test application procedures for system efficiency.
Education
Bachelor of Computer Science - General
Algoma University
Brampton, ON04-2027
Diploma - Information Technology
Government Polytechnic
05.2022
Skills
- Customer Service
- Issue Resolution
- Sales
- Merchandising
- Inventory Management
- Microsoft Office
- Google Suite
- Time Management
- Multitasking
- Data entry
- Critical thinking
- Active listening
- Customer service
Availability
Part-time, Monday to Sunday, including holidays.
Languages
English
Full Professional
Accomplishments
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
Customer Service Representative | Sales Associate
D mart
11.2023 - 06.2024
Intern
ISageBrum
09.2022 - 10.2023
Diploma - Information Technology
Government Polytechnic
Bachelor of Computer Science - General
Algoma University
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