Jadira Hernandez
Palm Springs Ca 92263
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 5 years of relevant work experience to your team.
Overview
4
4
years of professional experience
Work History
Patient Service Representive of Sexual Wellness
DAP Health
09.2022 - Current
- Demonstrated strong knowledge of sexual wellness products, services, and related medical terminology to effectively educate and assist patients.
- Utilized exceptional communication skills to confidently address patient concerns and provide compassionate support during sensitive discussions about sexual health.
- Implemented new patient education materials and resources to enhance awareness of sexual wellness concerns and available treatment options.
- Proficiently managed patient inquiries, scheduling appointments, ensuring a smooth and efficient patient experience.
- Scheduled appointments and coordinated follow-up care for patients accessing sexual health clinics
Patient Service Represenative
Vip Urgent care
11.2020 - Current
- Actively supported team members by offering assistance, providing feedback, and sharing resources as needed.
- Demonstrated flexibility and adaptability by willingly taking on additional responsibilities and adjusting priorities to meet team objectives.
- Provided immediate medical care to patients presenting with acute illnesses and injuries in an urgent care setting
- Greeted and checked-in patients in a professional and friendly manner, ensuring accurate documentation of demographic and insurance information.
- Processed patient payments, including copays and outstanding balances, using electronic medical records and cash handling procedures.
- Answered phones and provided timely and accurate information to patients, addressing their inquiries and directing them to the appropriate departments as needed.
- Managed and maintained patient records, ensuring confidentiality and compliance with HIPAA regulations.
- Demonstrated strong teamwork skills by effectively communicating and coordinating with team members to ensure smooth workflow.
- Built strong relationships with team members, fostering a positive and supportive work environment.
Education
High School Diploma -
Palm Springs High School
Palm Springs 06-2014
No Degree - Early Childhood Education
College of The Desert
Palm Desert, CASkills
- Data entry and Documentation
- Excel & Microsoft
- Epic Medical software, E6 Medical software
- Bilingual
- Knowledge of Insurance plans & Benefits
Timeline
Patient Service Representive of Sexual Wellness
DAP Health
09.2022 - Current
Patient Service Represenative
Vip Urgent care
11.2020 - Current
High School Diploma -
Palm Springs High School
No Degree - Early Childhood Education
College of The Desert
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