Jaden Matthews
Thousand Oaks
Summary
Compassionate Mental Health Technician with expertise in crisis intervention and patient safety management. Proven ability to build rapport and implement effective de-escalation techniques, enhancing patient well-being and engagement. Skilled in clinical documentation and committed to fostering a supportive environment for individuals facing mental health challenges.
Experienced with therapeutic support and patient care in mental health settings. Utilizes crisis intervention techniques to effectively manage patient needs. Knowledge of therapeutic communication ensures supportive and empathetic approach to mental health care.
Experienced with animal care, maintenance, and kennel operations. Utilizes effective animal handling techniques to ensure safety and comfort. Knowledge of maintaining cleanliness and supporting basic veterinary procedures.
Overview
7
7
years of professional experience
Work History
Mental Health Technician
La Ventana Treatment Centers
05.2024 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Implemented group therapy sessions, facilitating open communication and fostering a supportive community among patients.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Ensured timely administration of medications as prescribed by psychiatrists, closely monitoring for side effects or adverse reactions.
- Guided patients in development of coping strategies, improving their ability to manage symptoms.
- Collaborated with therapists to implement treatment plans, enhancing effectiveness of interventions.
- Improved patient engagement with therapeutic activities, tailoring approaches to individual interests.
- Utilized de-escalation techniques effectively, reducing instances of patient agitation.
- Adapted quickly to changing patient needs, providing flexible and responsive care.
Lead Kennel Attendant
Simi Valley Pet Resort
11.2022 - 10.2023
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
- Demonstrated a strong commitment to animal care by working flexible hours, including nights, weekends, and holidays as needed.
- Promoted pet safety through proper handling techniques, minimizing risk of injury or distress for both staff and animals.
- Improved animal care by consistently monitoring their health and behavior, promptly reporting any concerns to veterinarians.
- Reduced stress levels for animals during their stay by creating a calm and nurturing environment that catered to individual needs.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Assisted in the training of new staff members by sharing knowledge and expertise in kennel operations and animal care procedures.
- Contributed to a positive workplace atmosphere by maintaining open communication with team members and proactively addressing issues or concerns.
- Streamlined daily routines by developing efficient systems for feeding, walking, cleaning, and medicating multiple animals throughout the day.
- Developed strong relationships with clients by effectively communicating updates on their pets'' stay at the facility.
- Kept animals clean and free of contaminants to promote optimal health.
- Provided top-notch customer service to every customer and exceptional care to animals.
- Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears, and providing other types of basic care.
Human Resources Intern
Aspirus Keweenaw Hospital
10.2021 - 02.2022
- Developed strong written and verbal communication skills.
- Managed confidential employee files, maintaining accurate records for performance evaluations, salary adjustments, and promotions.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
- Maintained relationships with personnel using strong collaboration and teamwork skills.
- Supported HR team in achieving hiring goals by screening resumes, conducting phone interviews, and tracking candidate progress.
- Updated and maintained employee records to respond quickly to requests for information.
- Assisted with payroll processing tasks ensuring timely payments for all employees without discrepancies.
- Assisted in payroll processing, ensuring accurate and timely compensation for all employees.
- Scanned over a hundred documents into a digital format each shift.
Dog Caretaker
Rover
12.2018 - 12.2020
- Ensured safety of dogs under supervision through close monitoring and adherence to owner''s instructions.
- Provided overnight care for clients'' pets, offering peace of mind during vacations or extended travel plans.
- Increased client retention with excellent communication skills, providing regular updates on their pet''s wellbeing.
- Maintained a safe environment during walks, ensuring all dogs were properly leashed and controlled at all times.
- Administered medications as needed, ensuring proper dosages and timely administration for optimal health outcomes.
- Reduced stress levels in dogs by implementing appropriate exercise routines and play sessions.
- Developed trust with new clients through initial meet-and-greet sessions, discussing specific requirements for each dog''s care plan.
- Enhanced dog owners'' satisfaction by providing attentive care and maintaining a clean environment for their pets.
- Fostered positive relationships with clients by addressing concerns promptly and professionally.
- Communicated professionally with pet owners via phone, email, and text.
- Prepared food and water following instructions from pet owners.
- Exercised animals regularly with walks and rigorous play activities.
- Gave medication to pets following guidelines from owners.
Mentor
Trio Upward Bound
06.2020 - 08.2020
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
- Continually assessed own mentoring performance, seeking feedback from peers and mentees to ensure ongoing personal and professional growth.
- Developed trust-based relationships with mentees through active listening and empathetic communication.
- Coordinated with other professionals involved in the mentoring process to ensure seamless support for each participant''s journey toward success.
- Regularly assessed progress and provided feedback to support continued development.
- Assisted youth with homework assignments, sports, and fitness, art and literacy.
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Championed diversity and inclusion within mentorship program, fostering welcoming environment for all participants.
- Boosted mentee confidence and skillset with personalized guidance and constructive feedback.
Education
BBA - Healthcare Management
Finlandia Unverisity
Hancock, MI05-2022
High School Diploma -
Thousand Oaks High School
Thousand Oaks, CA05-2018
Skills
- De-escalation techniques
- Behavior observation
- Stress reduction techniques
- Suicide prevention & crisis intervention
- Patient safety management
- Progress monitoring
- Medication administration
- Clinical documentation
- Anger & anxiety management
- Mental health first aid
- Patient assessment
- Sexual assault, depression, and mental health disorder support
- Problem-solving
- Case documentation
- Compassionate care
- Relationship building
- Data confidentiality
- Group therapy facilitation
- Excellent customer service skills
- Anger de-escalation
- Emergency intervention
- HIPAA requirements
- Vitals monitoring
- Critical thinking
- Crisis management
- Rapport building
- Dog handling
- Maintaining cleanliness
- Animal care
- Adaptable and flexible
- Animal handling expertise
- Canine & Feline behavior
Timeline
Mental Health Technician
La Ventana Treatment Centers
05.2024 - Current
Lead Kennel Attendant
Simi Valley Pet Resort
11.2022 - 10.2023
Human Resources Intern
Aspirus Keweenaw Hospital
10.2021 - 02.2022
Mentor
Trio Upward Bound
06.2020 - 08.2020
Dog Caretaker
Rover
12.2018 - 12.2020
BBA - Healthcare Management
Finlandia Unverisity
High School Diploma -
Thousand Oaks High School
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