Jaden Kersten
Moraga,CA
Summary
Dynamic and reliable professional with experience as a Restaurant Hostess at Huffs at Bridge Bay, excelling in schedule management and client relationship management. Proven ability to enhance guest satisfaction through effective communication and multitasking. Committed to maintaining cleanliness and providing attentive care, ensuring a welcoming atmosphere for all.
In environment focused on pet care, developed strong skills in time management and problem-solving. Adept at building trust and rapport with both pets and their owners. Seeking to transition these skills into new field, bringing commitment to reliability and care.
Overview
2024
2024
years of professional experience
Work History
Restaurant Hostess
Huffs at Bridgebay
06.2023 - 08.2023
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating arrangements.
- Assisted in coordinating wait times, enhancing guest satisfaction.
- Communicated effectively with kitchen and serving staff for seamless service.
- Maintained cleanliness and organization of front-of-house areas.
- Handled guest inquiries and resolved issues promptly to support service flow.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Opened and closed seating sections according to volume of guests.
Dog Sitter
The Messingers, The Stacks, The Shaws
- Provided attentive care for dogs, ensuring safety and well-being during visits.
- Administered medication and dietary needs as per owner instructions.
- Maintained clean and organized living spaces for pets, promoting hygiene.
- Developed trusting relationships with clients through consistent communication.
- Exercised dogs daily to promote physical health and behavioral stability.
- Monitored pet behavior, identifying signs of distress or discomfort promptly.
- Offered additional support services like house-sitting and plant care when requested by clients, adding value to their overall experience.
Education
High School Diploma -
University Preparatory School
Redding, CA05-2025
Skills
- Schedule management
- Written and verbal communication
- Dog walking
- Client relationship management
- Client check-ins
- Pet owner consultations
- Pet feedings
- Honest and trustworthy
- Punctual and reliable
- Strong multitasking
- Greeting guests
- Cleanliness and hygiene
- Scheduling
- Handling complaints
- Personal presentation
- Reservation handling
- Coordinating tasks
- Payment processing
- Judgment and decision making
- Safe food handling
- Reading comprehension
- Special needs care
- Housekeeping duties
Timeline
Restaurant Hostess
Huffs at Bridgebay
06.2023 - 08.2023
Dog Sitter
The Messingers, The Stacks, The Shaws
High School Diploma -
University Preparatory School