Jaden Douangkham
San Francisco,CA
Summary
Organized and dependable professional with a strong ability to manage multiple priorities while delivering exceptional customer experiences. Detail-oriented and adaptable, excelling in fast-paced environments while ensuring positive and memorable interactions. A proactive team player eager to take on new challenges and contribute to team success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Experience Associate
California Academy of Sciences
01.2024 - Current
- Provide Platinum Service by providing warm, personalized, and proactive guest interactions, ensuring exceptional museum visits
- Guided guests and tour groups around the Academy
- Supervised and reminded guests of safety protocols and rules, ensuring compliance and maintaining a secure environment for up to 100+ visitors during peak hours
- Operated ticketing systems, scanning entries for 100+ guests per shift, ensuring smooth and efficient guest access with minimal wait times
- Worked overnight shifts to support special events, ensuring a safe and seamless experience for 200+ attendees during after-hours programs and sleepovers
- Work overnight shifts to support special events, ensuring a smooth and safe guest experience throughout the night
- Maintained a high level of attentiveness and professionalism while staying awake and engaged for 8-hour shifts during extended late-night hours
- Provide exceptional late-night customer service, addressing guest needs and resolving issues in a calm and efficient manner
- Assisted with event setup and exhibit monitoring during overnight programs, contributing to a seamless operation for over 100 attendees
- Streamlined check-in and check-out processes, reducing wait times by 20% and enhancing the guest experience for hundreds of daily visitors
Seasonal Sales Associate
Honey Baked Ham Co. LLC
11.2023 - 12.2023
- Greeted customers at the counter to fulfill requests and answer questions
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Handled cash transactions efficiently while adhering to company cash-handling policies, ensuring accuracy in all financial exchanges and processing up to 100+ transactions daily
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices
- Took special orders for event catering and party trays, helping customers select additional items, condiments, and garnishes for 10-15 orders per week
- Listened to customer requests and upsold menu items, increasing average transaction value by 15% through strategic suggestions
- Learned other teammates' work tasks to train as backup
- Prepared salads, soups, and sandwiches for customers, consistently fulfilling 50+ meal requests per shift
- Prepared recipe ingredients by washing, peeling, cutting, and measuring
Sales Associate
H&M
04.2023 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Assisted customers in locating products, checking store system for inventory at other sites and fulfilling up to 50+ requests per shift
- Prepared merchandise for sales floor by pricing or tagging
- Rotated stock and restocked shelves to maintain product availability and store appearance, ensuring products were replenished and readily available during peak shopping hours
- Managed returns, exchanges, and refunds in accordance with store policy, processing up to 20+ transactions per day with accuracy and professionalism
- Volunteered for extra shifts during holidays and busy periods to alleviate staffing shortages, ensuring smooth operations and maintaining customer satisfaction
- Engaged with customers to build rapport and loyalty, leading to positive feedback and repeat customer visits
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations, ensuring high-quality service during peak hours
Student Teacher
Clovis Unified School District
10.2021 - 05.2023
- Reviewed lesson material with students individually or in small groups, helping over 30 students per week grasp key concepts and improve academic performance
- Supported planning and preparation for culturally diverse class sessions
- Assisted with grading assignments and tests, providing constructive feedback to over 30 students and tracking academic progress to help identify areas for improvement
- Tutored struggling students individually and in small groups, reinforcing learning concepts and helping at least 10 students raise their grades
- Assisted teachers with classroom management and document coordination to maintain positive learning environment
- Graded assignments and reported individual progress to the teacher, ensuring timely and accurate feedback for more than 30 students each week
- Collaborated with teachers for lesson preparation, including preparing materials and setting up equipment for up to 5 lessons per week
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency
Volunteer
Reagan Elementary School
11.2021 - 04.2022
- Assisted library staff with clerical duties, helping reduce workload and ensuring smooth daily operations for 100+ patrons per week
- Used library catalog system to assist students and teachers in locating books and materials, helping 30+ individuals per shift find resources quickly and efficiently
- Aided patrons with use and access to technology, resources, and materials
- Performed routine library services such as checking out books, periodicals, and other materials, efficiently handling up to 50 transactions per shift
- Collected overdue book fees by using library system to document payments and update patron accounts
- Organized returned books and materials and assisted with shelving, maintaining an orderly collection and helping to restock 100+ items daily
- Maintained and updated records of current collection
- Checked out and checked in items using the library computer system, facilitating smooth transactions for 40+ patrons daily
- Operated computerized cash register to handle cash and check payments
- Assisted students with troubleshooting common computer problems
- Accessed library catalog to review ownership and circulation status
- Provided instructions to patrons by explaining and demonstrating proper use of equipment, library automation system, and online resources
Education
Bachelor of Science - Business
San Francisco State University
San Francisco, CA12-2026
Skills
- Effective Complaint Resolution
- Collaborative Team Member
- Calm Under Pressure
- Customer Engagement
- Customer Service Expertise
- Interpersonal Communication Skills
Accomplishments
- Quickly assisted a distressed parent in locating their lost child by calmly gathering details, coordinating with security, and reassuring the family. Successfully reunited them within minutes, turning a stressful situation into a positive and memorable experience.
- Efficiently managed a high-traffic crowd during a sold-out planetarium show by organizing guest flow, providing clear instructions, and assisting with load ins. When guests expressed frustration due to limited seating, I calmly offered alternative showtimes and helped them secure reservations, ensuring a positive experience and minimizing wait times.
Certification
- Driver's License, 06/01/22, 04/30/26
- Mandated Reporter Certification, 01/01/22, Present
- Careers in Education (CTE) Certification, 05/01/22, Present
Timeline
Guest Experience Associate
California Academy of Sciences
01.2024 - Current
Seasonal Sales Associate
Honey Baked Ham Co. LLC
11.2023 - 12.2023
Sales Associate
H&M
04.2023 - 11.2023
Volunteer
Reagan Elementary School
11.2021 - 04.2022
Student Teacher
Clovis Unified School District
10.2021 - 05.2023
Bachelor of Science - Business
San Francisco State University
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