Jade Yu

Property Management and Homeowner Care

• Oversee a diverse portfolio of properties during holding period, encompassing residential, commercial, and industrial buildings, ensuring their smooth and profitable operations.
• Implement strategic tenant placement, ensure rent collections, promptly addressing tenant inquiries and handling dispute resolutions when necessary.
• Collaborate with listing agents and third-party consultants to optimize tenant placement and increase building occupancies and profits for commercial properties.
• Manage all property administration services, including meticulous documentation management, property reporting, and budget planning to maximize property performance.
• Develop and enforce property management policies, procedures, and operating guidelines to maintain compliance with regulatory requirements and industry standards.
• Foster effective communication with development and finance teams, ensuring project schedules and milestones are consistently achieved.
• Provide supervision and mentorship to the property management team, setting clear goals and conducting regular performance reviews to drive individual and team excellence.
• Conduct comprehensive risk management and insurance term reviews for all properties to safeguard assets and minimize potential liabilities.
• Serve as the main contact for homeowner care and customer service for market buildings, handling home warranty claims and ensuring homeowner satisfaction.
• Conduct new home orientations and seamless handovers upon project completion, ensuring homeowners are well-informed and content with their new properties.

• Assist with conveyancing process and ensure closing documents are prepared properly
• Communicate with clients for scheduling documents review and answer enquires timely and accurately.
• Organized documents to manage paper and electronic filing systems of clients.

• Coordinate and conduct recruitment tasks including searching for candidates, communicating with line managers and answering candidates' inquiries;
• Communicate on Human Resources policies & procedures with staff in order to help improve Human Resources policies;