Hi, I’m
Jade Williams
Toronto,Ontario
Summary
Organizational planning and workforce operations professional with experience supporting governance frameworks, workforce structure optimization, and cross functional change initiatives in regulated environments. Skilled in analyzing workforce data, identifying structural risks, coordinating complex operational programs, and delivering insights that improve organizational efficiency. Recognized for strong stakeholder communication, operational judgment, and the ability to translate business needs into structured recommendations. Currently advancing expertise in organizational design, governance, and project management. Industries: Transportation, Government, Financial Services.
Overview
1
Certification
5
years of professional experience
Work History
Porter Airlines
Inflight Training Operations Controller
07.2023 - Current
Job overview
- Lead operational planning and workforce coordination activities supporting organizational structure, role readiness, and compliance governance across the inflight division.
- Manage the design, scheduling, and execution of more than 100 annual workforce programs, ensuring alignment with regulatory frameworks, operational priorities, and organizational capacity.
- Analyze workforce data to monitor readiness, identify structural risks, and provide leadership with insights that inform planning, resource allocation, and organizational decision making.
- Maintain governance integrity by overseeing training validity, compliance controls, and workflow standards tied to Transport Canada regulations and internal policies.
- Coordinate cross functional workstreams involving Crew Scheduling, Inflight Training, and external partners to ensure structural alignment, operational continuity, and efficient workforce deployment.
- Support organizational change initiatives by developing onboarding resources, improving training calendars, and contributing to process redesign efforts that enhance workforce efficiency.
- Participate in enterprise safety governance through hazard reporting, risk identification, and adherence to Safety Management System protocols.
- Prepare reports, dashboards, and performance summaries highlighting workforce trends, operational gaps, and improvement opportunities for senior leadership.
First National Financial LP
Residential Administrator
06.2022 - 07.2023
Job overview
- Supported organizational governance, workflow accuracy, and cross functional coordination within a national financial services environment.
- Ensured integrity of client and portfolio data, supporting structured workflows and compliance with internal governance standards.
- Collaborated with brokers, partners, and internal teams to improve workflow efficiency and enhance service outcomes.
- Contributed to special projects requiring analysis, documentation, and structured stakeholder engagement.
Fort York Business Improvement Area
Event Coordinator (Contract)
10.2021 - 06.2022
Job overview
- Coordinated multi stakeholder initiatives requiring structured planning, role alignment, and governance adherence.
- Managed timelines, workflows, and stakeholder communication for community initiatives involving municipal partners and local businesses.
- Negotiated vendor agreements and ensured alignment with organizational objectives and governance expectations.
City of Toronto
Administrative Trainee (Contract)
06.2021 - 10.2021
Job overview
- Supported organizational governance, policy development, and change management activities within a public sector environment.
- Processed freedom of information requests, ensuring compliance with municipal governance frameworks.
- Contributed to Modern TO and Office365 transition initiatives, supporting organizational change, stakeholder alignment, and adoption planning.
- Assisted with Privacy Impact Assessment revisions tied to Toronto's Cloud Strategy, reinforcing governance and structural integrity.
- Participated in discussions on information management strategies to support equitable and efficient organizational outcomes.
Education
York University
Bachelor of Public Administration from Public Administration,
01-2020
University Overview
- Completed professional development in [Subject]
Coursera
Certification from Working toward Project Management Certification
01-2026
Skills
- Organizational Design
- Workforce Planning
- Governance & Policy Alignment
- Role & Structure Analysis
- Change Management Support
- Stakeholder Communication
- Data Insights & Workforce Metrics
- Project Workstream Coordination
- Operational Risk Identification
- Regulatory Compliance
- Cross Functional Collaboration
- Program Evaluation
- Policy Analysis
- Government Operations
Certification
Working toward Project Management Certification, Coursera, 05/01/26
Timeline
Inflight Training Operations Controller
Porter Airlines
07.2023 - Current
Residential Administrator
First National Financial LP
06.2022 - 07.2023
Event Coordinator (Contract)
Fort York Business Improvement Area
10.2021 - 06.2022
Administrative Trainee (Contract)
City of Toronto
06.2021 - 10.2021
Coursera
Certification from Working toward Project Management Certification
York University
Bachelor of Public Administration from Public Administration,
Community Service
- Dean's Ambassador Program
- Student Mentor
- York University Community Engagement Centre
- SCOLAPS Faculty Council