Jade Vo
Laval,QC
Summary
Positive Regional Operations Manager with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Proficient at carrying out regular operational reviews and leading regional management teams. Knowledge of budgeting, succession planning and performance management.
Overview
5
5
years of professional experience
Work History
Regional Manager
Swensen's Vietnam
11.2017 - 12.2018
- Supervised staff to optimize brand expansion initiatives and productivity.
- Established and maintained operational standards for 7 locations.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Collaborated with cross-functional teams to align operations with corporate objectives.
- Built and maintained relationships with local vendors, suppliers and partners to maximize supply chain management.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Restaurant Manager
McDonald's Vietnam
10.2013 - 10.2017
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Set clear expectations and created positive working environment for employees.
Education
Diploma of Hospitality Management - Hospitality Management
MTI Community College
Vancouver, BC10.2008
Skills
- Business Development and Planning
- Operational Management
- Sales and Marketing Strategies
- Strategic Development
- Inventory Monitoring
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Regional Manager
Swensen's Vietnam
11.2017 - 12.2018
Restaurant Manager
McDonald's Vietnam
10.2013 - 10.2017
Diploma of Hospitality Management - Hospitality Management
MTI Community College
Similar Profiles
Amirul AqilAmirul Aqil
Restaurant Waiter at Swensen'sRestaurant Waiter at Swensen's
TRAN TATRAN TA
Business Development Partner at BingX VietnamBusiness Development Partner at BingX Vietnam
Ngo LinhNgo Linh
Chief Accountant at Mirae Asset Alternative Investment Vietnam Co.,LtdChief Accountant at Mirae Asset Alternative Investment Vietnam Co.,Ltd