Jade VanderVeen

• Cleaned houses in a timely manner
• Cleaned bathrooms, bedrooms, kitchens, laundry rooms and common areas
• Cleaned pharmacies: behind counter, sales floors and bathrooms
• Provided deep cleans and surface cleans
• Communicated with boss and clients to provide excellent service

• Greet and assist visitors, providing a positive and professional first impression of the company
• Answer and direct incoming phone calls, handle inquiries, and relay messages effectively
• Reach out to customers via email to answer inquiries, book reservations, etc
• Handle transactions, operate point-of-sale systems, manage cash and credit transactions
• Cancel reservations and handle refunds
• Communicate with colleagues via radio, email, communication on computer
• Handle arrival check in and departure check out for guests and visitors

• Regular caregiver, ensuring a safe and fun environment for the children
• Planned special activity days, examples include Pet Day and Hawaii Day where themed events were organized
• Preparing and serving nutritious foods and physical activities to promote wellbeing
• Proven ability to follow instructions from parents and ensure they were comfortable and satisfied with the time I spent with their children

• Prepare and serve a variety of hot and cold beverages
• Provide exceptional customer service by greeting customers, taking orders, and answering questions about menu items
• Maintain cleanliness and organization in accordance with health and safety regulations
• Handle cash and electronic transactions accurately and processing customer loyalty cards
• Stock and replenish supplies to ensure smooth operation during rush hours
• Follow food handling procedures when preparing and serving food

• Oversee daily cash handling and transactions, ensuring accuracy and compliance with company policies
• Provide exceptional customer service by resolving issues, and maintaining a positive shopping experience
• Handle customer returns and exchanges
• Handled incoming phone calls, addressing customer inquiries, providing information, and offering assistance

• Wash dishes, cutlery etc
• Took out garbages and recycling
• Assisted with kitchen food prep when needed
• Put away clean dishes
• Organized and put away daily produce orders

Cook:

• Wash dishes, cutlery, etc
• Prepare salads, starters, and sandwiches to order
• Wrote detailed order and prep lists
• Prepared sauces, cut vegetables and sliced meat to be used for service
• Opening duties include, open line, set up kitchen and dishwasher, set up mop bucket, etc
• Closing duties include sweeping, mopping, sanitizing, scrubbing down everything, closing cold line and dish pit

Server/Host:

• Answer phone calls, speaking to customers to answer questions and log their requests for reservations
• Organize and plan out reservation times and tables for the day
• Buss and clean tables when guests leave to ensure a clean environment and customer satisfaction
• Greet and serve customers with a positive and kind attitude

• Answer customer questions clearly and with a positive attitude so the customer feels valued while in store
• Smart Serve certified and able to handle alcohol transactions at the cash register, following certification guidelines
• Helping to resolve customer complaints while keeping a positive attitude to de-escalate any emotional reactions
• Ensure detailed cash reports are completed each night for all cash registers by counting, electronically recording and securing funds as part of closing store duties
• Appropriate levels of communication to staff I am supervising to ensure regular processes are followed and questions are answered
• Organized shelves and displays to keep a neat and organized environment

• Ensure students had dedicated, one to one attention to practise and improve their skills on a daily basis
• Patiently work with the students to ensure understanding of course material before moving onto the next learning objective
• Communicate concerns back to the teacher as needed
• Provide a safe and welcoming space for the students to ask questions
• Ensure the needs of the students were met

• Work with seniors in a long term care facility, encouraging participation, socialisation and general activity
• Feeding residents as required and recording or communicating what the resident ate and drank as part of regular monitoring
• It was very important to be patient, kind and attentive to the residents and provide a safe and encouraging experience for them
• Understood how to listen, observe and meet the needs of the residents while working with them