JADE SPARK
Waterloo,Canada
Summary
Professional hospitality expert with proven skills in mixing and serving food and beverages, managing bar inventory, and ensuring customer satisfaction. Reliable team player and adaptable to changing needs, handling high-pressure situations, and maintaining clean and organized workspace. Known ability to create memorable guest experiences due to comprehensive background in high-energy environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender/Server
Piper Arms Pub
07.2024 - Current
- Performed opening and closing duties, setting up for incoming shifts, and taking inventory
- Maintain cleanliness of bar, serving stations and overall restaurant
- Knowledge of stock control, menu presentation and point-of-sale systems
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality
Bartender
Pin Up Arcade Bar
09.2024 - Current
- Experienced with opening/closing cash registers, managing tabs, and handling cash and card transactions
- Served high customer volumes during special events, private parties, nights, and weekends
- Familiar with maintaining arcade games and assisting guests with gameplay, and related questions or issues
- Confident in recommending drinks, promoting specials, and upselling to boost revenue while enhancing guest experience
Server/Bartender
Wild Wing East
08.2020 - 04.2024
- Efficiently opened or closed the restaurant according to established procedures, setting up for upcoming shifts, preparing cash drawers, and taking inventory
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience
- Served food and beverages promptly with focused attention to customer needs
Cashier/Retail Sales Associate
Glenbriar Home Hardware
05.2016 - 04.2023
- Greeted customers entering store and responded promptly to customer needs
- Restocked and organized new stock and merchandise to motivate sales
- Assisted customers with returns, refunds and resolving transaction issues
- Performed cash, card, and check transactions to complete customer purchases
Education
Diploma - Fitness & Health Promotion
Conestoga College
Kitchener, ON04.2021
Certificate - Pre-Health Sciences
Conestoga College
Kitchener, ON04.2019
Ontario Secondary School Diploma -
Waterloo Collegiate Institute
Waterloo, ON06.2018
Skills
- Well organized
- Excellent customer service
- Clear and effective communication
- Highly reliable
- Safe food handling
- Work ethic and integrity
- Patience and empathy
Certification
- Smart Serve Certified
- Since May 28, 2019
Timeline
Bartender
Pin Up Arcade Bar
09.2024 - Current
Bartender/Server
Piper Arms Pub
07.2024 - Current
Server/Bartender
Wild Wing East
08.2020 - 04.2024
Cashier/Retail Sales Associate
Glenbriar Home Hardware
05.2016 - 04.2023
Diploma - Fitness & Health Promotion
Conestoga College
Certificate - Pre-Health Sciences
Conestoga College
Ontario Secondary School Diploma -
Waterloo Collegiate Institute
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