Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Jade Robertson

Vancouver,BC

Summary

Experienced Server & bartender with extraordinary customer service skills and motivated attitude. Knowlagable about drink and food combinations and committed to serving with a smile. Adept at maintaining a clean and organized bar area and dedicated to providing customers with a warm and welcoming environment. Accustomed to working in fact paced high volume environments.

Professional and experienced equine management specialist, prepared to lead in stable operations. Proven track record in maintaining horse health, overseeing staff, and ensuring optimal stable conditions. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in horse care, staff training, and facility management, with reliable and flexible approach.

Equine management professional bringing valuable experience in overseeing stable operations and ensuring wellbeing of horses. Known for collaborative approach and achieving operational excellence, adaptable to changing needs. Key skills include team leadership, effective communication and problem-solving.

Experienced with horse care and stable maintenance, ensuring top-notch conditions. Utilizes team management and operational oversight to drive efficiency. Knowledge of equine health and safety protocols, ensuring well-maintained and safe environment.

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Experienced equine care professional prepared for responsibilities in stable management. Demonstrates strong skills in animal husbandry, grooming, and maintaining clean, safe environments. Known for reliable team collaboration and adaptability to changing needs, ensuring smooth daily operations. Strong work ethic with focus on achieving results and maintaining high standards.

Diligent Stable Hand with solid background in managing stables and overseeing daily operations. Proven track record of maintaining optimal conditions for horses and ensuring smooth functioning of facilities. Demonstrated expertise in team coordination and crisis management.

Overview

23
23
years of professional experience

Work History

Stable Managment

Northshore Equestrian Center
08.2024 - Current
  • Maintained clean stables for optimal horse health and safety standards.
  • Maintained saddles, bridles, and riding gear and helped fit items to specific horses.
  • Monitored horse behavior closely, promptly addressing any issues or concerns to maintain their wellbeing.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Demonstrated strong multitasking abilities while managing multiple responsibilities within fast-paced stable environments.
  • Promoted a safe working environment, adhering to all necessary protocols and procedures.
  • Assisted in the training of new stable hands, sharing expertise on best practices for equine care and maintenance tasks.
  • Provided consistent high-quality care to horses by diligently monitoring their physical condition throughout daily interactions.
  • Enhanced horse care by implementing efficient grooming and feeding routines.
  • Contributed to the overall success of the stable by performing routine maintenance tasks, such as repairing fences and ensuring adequate water supply.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.

Brewery Sales Promotion

Hastings Mill Brewing Company
06.2023 - 09.2024
  • Organized promotional materials and ensured proper placement within stores, increasing visibility of products.
  • Worked closely with team members to achieve monthly sales targets and enhance overall performance.
  • Maintained positive relationships with store staff, ensuring smooth operations during promotional events.
  • Implemented in-store promotional activities for boosting brand awareness and driving customer interest.
  • Increased product sales by engaging with customers and effectively communicating key product features.

Server, bartender, banquet server

HARD ROCK CASINO
06.2015 - 04.2020
  • Company Overview: Asylum restaurant & night club
  • Asylum restaurant & night club
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.

Lounge server, bottle service

BRANDI’S Lounge
02.2018 - 08.2019
  • . Contributed to creating a welcoming atmosphere by greeting guests warmly upon arrival.
  • Resolved customer complaints diplomatically to maintain overall satisfaction levels within the establishment.
  • Kept tables clean and ready for next guests.
  • . Streamlined order processing by effectively communicating with bartenders regarding drink orders.
  • Managed high-volume workloads during peak hours while maintaining a positive attitude and professional demeanor.

Makeup artist/product consultant, customer service

CLINIQUE
12.2011 - 11.2012
  • Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
  • Sanitized makeup tools to avoid spread of infection.
  • Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
  • Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
  • Demonstrated and explained use of different beauty products to educate customers.

Customer service and vacation bookings

INTRAWEST
03.2009 - 05.2010
  • Provided exceptional support for customers, leading to increased loyalty and repeat business.
  • Handled escalated customer complaints professionally, working towards mutually agreeable resolutions while preserving the company''s reputation.
  • Supported management in decision-making processes by providing detailed reports on operational activities and performance outcomes.
  • Stayed up-to-date with industry trends, incorporating relevant information into daily tasks to maintain a competitive edge over other businesses.
  • Actively participated in company-wide meetings to share insights on improving business operations based on data analysis findings.
  • Consistently exceeded performance targets, demonstrating an unwavering dedication to providing exceptional service and support for customers.

Trade Show Exhibition, Booking and Booth Management

BARISTA SUPREMO
01.2002 - 12.2007
  • Established a standardized pre-show checklist process that streamlined preparation for every subsequent exhibition.
  • Ensured timely delivery of exhibits by closely monitoring production schedules and deadlines.
  • Contributed to increased sales figures by effectively promoting company products and services at trade shows.

Hostess/Server

SAMMY J PEPPERS
06.2002 - 06.2003
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

High School -

Terry Fox High School
12.2001

Skills

  • Excellent interpersonal and communication skills
  • Sales and customer service
  • Problem solving
  • Strong work ethic
  • Strong multitasking
  • Strong teamwork
  • Strong communication skills
  • Bottle service
  • Makeup application
  • Proficient customer service
  • Sales support
  • Product portfolio optimization
  • Customer service best practices
  • Exhibit design
  • Detail-oriented
  • Professional appearance
  • Patience and tolerance
  • Brand promotion
  • Team building and motivation
  • Effective multitasking
  • Highly reliable
  • Customer service focus
  • Efficient multitasking
  • Retail sales customer service

Languages

English

Interests

  • I participate in low-impact exercises to strengthen core muscles
  • I participate in various sports activities for physical activity, camaraderie, and personal growth
  • High-Intensity Interval Training
  • Horseback Riding
  • Camping
  • Hiking
  • Volunteering for community initiatives to give back to local communities and make a positive impact

Timeline

Stable Managment

Northshore Equestrian Center
08.2024 - Current

Brewery Sales Promotion

Hastings Mill Brewing Company
06.2023 - 09.2024

Lounge server, bottle service

BRANDI’S Lounge
02.2018 - 08.2019

Server, bartender, banquet server

HARD ROCK CASINO
06.2015 - 04.2020

Makeup artist/product consultant, customer service

CLINIQUE
12.2011 - 11.2012

Customer service and vacation bookings

INTRAWEST
03.2009 - 05.2010

Hostess/Server

SAMMY J PEPPERS
06.2002 - 06.2003

Trade Show Exhibition, Booking and Booth Management

BARISTA SUPREMO
01.2002 - 12.2007

High School -

Terry Fox High School
Jade Robertson