Jade Ripley

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed multi-line phone system and pleasantly greeted patients.
• Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
• Entered data from pet records and office visits into computer system.
• Answered owner animal health questions and advised on best care practices.
• Printed prescription requests and queries in compliance with practice protocol.
• Supported office staff and operational requirements with administrative tasks.
• Checked patient insurance, demographic, and health history to keep information current.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Confirmed appointments, communicated with clients and updated client records.
• Answered central telephone system and directed calls accordingly.
• Prepare vaccines
• Cornerstone proficient
• Handle emails
• Faxes
• Phone calls
• Scheduling
• Preparing Dr. appointments
• Checking out clients
• Fill prescription
• Making estimates
• Prescription requests

• Approved regular payroll submissions for employees.
• Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement
• Cross-trained existing employees to maximize team agility and performance.
• Accomplished multiple tasks within established timeframes.
• Established and updated work schedules to account for changing staff levels and expected workloads.
• Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
• Developed and maintained relationships with customers and suppliers through account development.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
• Answered owner animal health questions and advised on best care practices.
• Triaged incoming patients to determine treatment needs and urgency of care.
• Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
• Recorded symptoms and documented medical observations to inform treatment decisions.
• Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
• Administered medications to animals in treatment and documented changes in condition.
• Positioned animals for diagnostic imaging such as x-rays and scans.
• Collected patient biopsies and blood samples for laboratory analysis.
• Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
• Cleaned, sterilized and maintained kennels, operating rooms and surgical equipment.
• Collected and prepared specimens and samples for outside laboratory analysis.
• Euthanized terminally ill patients.
• Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
• Restrained animals safely during exams and procedures.
• Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
• Maintained office and waiting room, keeping common areas clean and tidy.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.

• Educated customers about product terminology, features and benefits to improve sales and customer satisfaction.
• Resolved complaints efficiently to satisfy customers and encourage future transactions.
• Handled inbound calls per shift to provide callers with product and service information and generate quotes.
• Answered phone with friendly greeting to create positive inbound calling experience for customers.
• Assisted customers by answering questions, responding to inquiries and handling telephone requests.
• Assisted team leaders by providing status and performance reports to provide information on areas for improvement.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Acted as first point of contact and set appointments for prospective clients.
• Addressed client inquiries and updated database information.
• Answered phone calls and answered questions from potential customers.

• Completed accurate order entry, including data verification.

• Processed payments, including credit and debit card transactions.

• Communicated with customers to answer questions and perform account maintenance.

• Assisted customers with product and service selections.

Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.

• Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.

• Answered constant flow of customer calls with up to 20 calls in queue per minute.

• Provided primary customer support to internal and external customers in fast-paced environment.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Responded to customer requests for products, services and company information.

• Engaged participants in recreational activities and team-building exercises.

• Developed positive and productive relationships with kids, parents and staff.

• Instructed participants on activities' goals, procedures and safety considerations to promote beneficial outcomes for all campers.

• Coordinated staff volunteers to supervise events and facilitate scheduled activities.

• Scheduled events in recreation facilities and monitored facility conditions.

• Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers. • Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.

• Performed clerical duties, including registering and answering specific event inquiries.

• Performed light custodial duties to provide clean and inviting facilities.

• Opened, closed, and secured facilities at prescribed times to accommodate scheduled activities.

• Sort mail by hand, ensuring outgoing and incoming mail gets sorted in the appropriate locations within the warehouse

• Perform routine maintenance on sorting equipment to prevent them from breaking down, and remove any jams in the machinery when an envelope gets stuck

• Determine manner in which mail is to be sent, and prepare it for delivery to mailing facilities

• Place incoming or outgoing letters or packages into sacks or bins based on destination or type, and place identifying tags on sacks or bins.

• Used automated mail processing equipment to sort and collate mail.

• Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.

• Assisted customers in completing and submitting forms to update address or report lost and stolen mail