Jade Ramsay
Business Service Representative
Mississauga,Ontario
Summary
Determined business service professional with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success.
Overview
8
8
years of professional experience
Work History
Business Service Consultant
Rogers Communications
09.2022 - 03.2024
- Handled inbound and outbound calls to provide customers with information on products and services offered
- Managed escalation cases with respect and professionalism
- Supported customers with plan changes, device upgrades, and new services that were suited to their needs
- Addressed bill disputes, adjusted invoices, and handled billing payments on accounts
- Explained troubleshooting procedures in a clear, concise manner
- Promoted new products and services and provided customers with special offers
- Increased customer satisfaction by 6% online through surveys by demonstrating empathy and assisting customers to resolve their issues
- Assisted with hardware, software, and networking challenges for users while using call center metrics to maintain efficiency and collect client feedback
- Explained troubleshooting procedures in a clear manner to assist users fix minor to moderate IT issues
- Provided network support and internet connectivity for clients.
Work From Home Coordinator
Rogers Communications
09.2022 - 03.2024
- Assessed injury risk and ergonomic assessments to ensure remote employees were educated and equipped with equipment to carry out their job functions
- Ensured an open communication channel between different teams and departments
- Prepared and packaged computer equipment to be sent out to remote employees
- Facilitated shipment and delivery for devices and equipment
- Ensured every remote employee was equipped with the technology needed to assist customers.
Customer Service Representative
Molly Maid
06.2019 - 12.2021
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
- Monitored and optimized inventory, and reordered materials as required.
Recruiting Assistant
Adecco
01.2018 - 07.2019
- Provided general administrative support to job recruiters
- Updated emergency plans and other important documents
- Performed routine clerical duties including filing, photocopying, and data entry
- Sorted and processed applications and applicant profiles
- Received, sorted, and forwarded mail while coordinating outbound mail with the courier
- Screened and accurately directed phone calls.
- Scheduled interviews for applicants and onboarding for new hires with departments
- Communicated with applicants across various stages of hiring process.
- Assisted with background checks and verification of licenses.
- Reviewed applications for experience and fit with posted positions.
Front Desk Receptionist
Xtreme Couture
08.2018 - 04.2019
- Opened and closed the facility before and after hours of operation
- Booked, rescheduled, and canceled personal training sessions
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Provided support for clients by responding to phone and email requests
- Managed all inquiries and directed guests to sales representatives
- Utilized software to update payments, addresses, and contact changes to members' files.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient workflow.
Personal Assistant
Success With Age and Guidance
07.2013 - 09.2018
- Demonstrated proficiencies in telephone and electronic communications within a high-volume environment
- Addressed concerns and worked with staff to find resolutions
- Screened and directed calls to respected staff members
- Scheduled travel arrangements for participants and facilitators
- Prepared weekly and monthly reports
- Inputted and maintained information electronically
- Recorded meeting minutes and prepared meeting notes.
Receptionist
Claireport Place Banquet & Convention Centre
09.2016 - 03.2018
- Supported clients by responding to phone and email inquiries
- Maintained telecommunication systems and scheduled appointments
- Assisted in troubleshooting telecommunication devices
- Managed data entry in a confidential manner.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Collected cash and eloectronic payments, processed transactions and updated relevant records.
Education
Diploma - Computer Systems And Infrastructure
Humber College: School of Applied Sciences & Technology
Toronto, ON06.2022
Diploma - Business Management
Humber College: School of Business
Toronto, ON06.2017
Skills
- Excellent communication and human relations skills
- Well versed in Windows based software packages (Word, Excel, PowerPoint, Outlook, and Access)
- Responsible and punctual
- Skilled in working effectively with diverse people and projects
- Performance-driven, customer service representative with 10 years of customer service experience
- Resolved an average of 30 customer inquiries a day using call center metrics
- Experienced with spreadsheets and data entry
- Customer Service Management
References
AVAILABLE UPON REQUEST
Timeline
Business Service Consultant
Rogers Communications
09.2022 - 03.2024
Work From Home Coordinator
Rogers Communications
09.2022 - 03.2024
Customer Service Representative
Molly Maid
06.2019 - 12.2021
Front Desk Receptionist
Xtreme Couture
08.2018 - 04.2019
Recruiting Assistant
Adecco
01.2018 - 07.2019
Receptionist
Claireport Place Banquet & Convention Centre
09.2016 - 03.2018
Personal Assistant
Success With Age and Guidance
07.2013 - 09.2018
Diploma - Computer Systems And Infrastructure
Humber College: School of Applied Sciences & Technology
Diploma - Business Management
Humber College: School of Business
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