Jade Peebles
Hamilton,ON
Summary
I am a opportunist with fast learning skills with eagerness to know more. I am organized, dedicated, and have a track record of providing exceptional customer service in fast-paced environments for years - Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. I have a self-motivated work ethic to perform effectively in independent or team environments. I represent a hardworking team player with expertise in completing various clerical tasks and offering staff support. I am responsible, punctual and a productive professional when working with no supervision.
Overview
3
3
years of professional experience
Work History
Administration Assistant
Wayne Nichols Insurance And Financial Services
09.2022 - Current
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Scheduled office meetings and client appointments for staff teams.
- Handled client correspondence and tracked records to foster office efficiency.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Created PowerPoint presentations for business development purposes.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Drafted agendas, recorded minutes and created documents for meetings.
- Consulted with manager on departmental policies and projects.
- Executed billing tasks and recorded information in company databases.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Followed up with appropriate parties to obtain prompt payments.
- Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
Front Desk
The Pearle Hotel And Spa
04.2022 - 10.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Monitored office supplies by checking inventory and placing orders.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Planned coverage needs and organized services to support incoming special events.
Professional Cleaner
Merry Maids
09.2021 - 05.2022
- /*Used time management and efficient cleaning methods to meet deadlines.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Organized and used industrial cleaning products following strict safety procedures.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Supervised supplies in inventory and submitted reorder requests.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
Sales Associate
Jump+ Hamilton
06.2020 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained records related to sales, returns and inventory availability.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Completed orders and organized product deliveries to meet customer timetables.
- Tracked stock using company inventory management software.
- Prepared large cash deposits with zero discrepancies.
Sales Associate - Seasonal Position
Mastermind Toys
11.2019 - 01.2020
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders and gift card activations.
Education
High School Diploma -
St. Thomas More Catholic Secondary School
Hamilton, ON06.2021
Skills
- Schedule Management
- Credit Checks
- Document Retrieval
- Sorting and Labeling
- Customer Relations
- Data Entry
- Records Management Systems
- File Organization
- Strategic Planning
- Data Organization
- Confidential Document Control
- Administrative Operations
- Staff Orientation and Training
Timeline
Administration Assistant
Wayne Nichols Insurance And Financial Services
09.2022 - Current
Front Desk
The Pearle Hotel And Spa
04.2022 - 10.2022
Professional Cleaner
Merry Maids
09.2021 - 05.2022
Sales Associate
Jump+ Hamilton
06.2020 - 07.2021
Sales Associate - Seasonal Position
Mastermind Toys
11.2019 - 01.2020
High School Diploma -
St. Thomas More Catholic Secondary School
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