Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

JADE PEEBLES

Hamilton,Canada

Summary

I am a very hard working, kind, punctual, honoring employee. I will do whatever it takes to make the company and people I work for bloom and blossom!! I take a lot of pride in what I bring into a company and always strive to be a better employee every time I walk through the door! My code is that no matter what, I will always go above and beyond for my managing team, coworkers and clients/customers.


Overview

5
5
years of professional experience
1
1
Certification

Work History

Bartender and Server

Glendale Golf Club
06.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.

Administrative Assistant/Head Administrator

Hamilton Orthopaedic/Grimsby Orthopaedic Institute
01.2023 - Current
  • Booked patients for physiotherapists, massage therapists, chiropractors, athletic therapists, bracing specialists, and orthopaedic surgeons
  • Completed follow-up calls for practitioners' patients every three weeks
  • Guided patients based on pain, sport experience, injuries, or diagnosis
  • Answered phones promptly and managed emails
  • Reviewed daily transaction reports, completed EOD billing, and took phone payments
  • Assisted with community outreach and clinic functions
  • Helped to network and build our new clinic in Grimsby
  • Set up billing and all administrative tasks/duties for our Grimsby location and became the Head Admin for this new location
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.

Administration Manager

Jean's Flowers and Gifts
01.2023 - 12.2023
  • Collaborated with departments to streamline processes and enhance resource efficiency
  • Managed scheduling, purchasing and problem-solving systems
  • Established and monitored workflow processes, improving productivity
  • Supervised staff and delegated tasks to maintain positive, productive operations and delivered performance reviews
  • Oversaw office inventory activities by ordering, requisitions, and maintaining stock and shipping orders
  • Developed and implemented improved filing systems for enhanced order and accuracy
  • Managed accounts, processed payments, recorded deposits, reconciled monthly bank account updated reports and prepared weekly and monthly financial reports

Front Desk Agent - Team Lead

The Pearle Hotel and Spa
01.2022 - 12.2023
  • Greeted guests at front desk managing check-in process, used quick response and dynamic service skills to build relationships with patrons, improving customer retention
  • Answered multi-line phone system to respond to inquiries, and transfer calls to correct departments and personnel
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated
  • Maintained files/records by implementing effective filing systems and used internal software to process reservations, check-in/outs
  • Collected room deposits, fees and payments; confirmed relevant information and payment methods to prevent fraud
  • Monitored office supplies by checking inventory and placing orders
  • Retrieved mail, packages, and documents on behalf of guests, promptly verifying receipt and arranging for pickup
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation
  • Planned coverage needs and organized services to support special events

Professional Cleaner and Inspector

Merry Maids
01.2021 - 12.2022
  • Time management and efficient cleaning methods utilized to meet deadlines and goals
  • Ordered and stocked cleaning supplies based on current and future workload; submitted reorder requests
  • Organized and used industrial cleaning products following strict safety procedures
  • Delivered quality customer service to address urgent needs and cleaning requests

Sales Associate - Leader

Jump+ Hamilton
01.2020 - 12.2021
  • Provided positive first-impressions to welcome existing, new and potential customers
  • Engaged with customers to effectively build rapport and lasting relationships
  • Solved customer challenges by offering relevant products and services
  • Increased sales by offering advice on purchases and promoting additional products
  • Trained new hires in company processes, best practices and selling techniques
  • Maintained records related to sales, returns and inventory availability

Education

Ontario Secondary School Diploma -

St. Thomas More Catholic Secondary School
01.2021

Skills

  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Outgoing Personality
  • Complex Problem-Solving
  • Menu Memorization
  • Handling Difficult Customers
  • Hospitality service expertise
  • Alcohol awareness
  • New Hire Training
  • Basic accounting

Languages

English
Full Professional

Certification

Smart Serve Certificate


Timeline

Bartender and Server

Glendale Golf Club
06.2023 - Current

Administrative Assistant/Head Administrator

Hamilton Orthopaedic/Grimsby Orthopaedic Institute
01.2023 - Current

Administration Manager

Jean's Flowers and Gifts
01.2023 - 12.2023

Front Desk Agent - Team Lead

The Pearle Hotel and Spa
01.2022 - 12.2023

Professional Cleaner and Inspector

Merry Maids
01.2021 - 12.2022

Sales Associate - Leader

Jump+ Hamilton
01.2020 - 12.2021

Ontario Secondary School Diploma -

St. Thomas More Catholic Secondary School

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