Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Jade Parsons

St. John's,NL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Excellent interpersonal and communication skills. Hardworking team player bringing the necessary experience and dedication to optimizing organizational processes.

Overview

8
8
years of professional experience

Work History

Team Leader/Supervisor

Urban Market 1919
St. John's, NL
05.2021 - 01.2023
  • Established and maintained strong relationships with vendors
  • Create and receive invoices for products
  • Trained and guided employees to foster proper completion of assigned duties
  • Quick and accurate data entry
  • Stock products as required
  • Ensuring quick and accurate fulfillment of online orders
  • Built strong relationships with customers through positive attitude and attentive response
  • Initiated timely response to emails, voicemails and written correspondence

Customer Service / Front Desk Receptionist

Capital Auto Group
St. John's, NL
03.2018 - 04.2020
  • Interact with customers through numerous channels - phone, email and in-person
  • Create and maintain a warm and welcoming atmosphere for customers
  • Cold outreach to customers for service and sales campaigns both over e-mail and phone
  • Properly documenting and filing work orders for administration
  • Create and send invoices for services performed
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated
  • Coordinated pick-up and delivery of express mail services
  • Transcribed phone messages and relayed to appropriate personnel
  • Monitored office supplies by checking inventory and placing orders

Customer Service

Tim Hortons
St. John's, NL
08.2017 - 04.2019
  • Take and prepare orders
  • Stock product as required
  • Maintain inventory and document when orders were required
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Recommended products to customers
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
  • Responded proactively and positively to rapid change

Tax Professional

H&R Block
St. John's, NL
01.2016 - 03.2018
  • Review financial records
  • Identify and provide required forms for appropriate returns
  • Check data input and verify totals
  • Detect errors in data entry and procedures
  • Completed and filed returns with tax departments at local, state and federal levels
  • Contacted CRA on behalf of client to address issues related to tax self-preparation
  • Interviewed clients to collect information and gather necessary paperwork prior to preparing tax returns
  • Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits
  • Reviewed available data and compared against tax code to determine exemptions, deductions and potential liabilities
  • Maintained complete records of client tax returns and supporting documentation in secured areas
  • Provided information about available products and services to clients, resulting in increased business opportunities
  • Offered clients recommendations to reduce tax liabilities

Education

No diploma -

Skills

  • Front Desk
  • Data Entry
  • Administrative Experience
  • Microsoft Word
  • Vendor Management
  • Team Management
  • Certifications and Licenses
  • Robbery prevention
  • Overseeing Daily Activities
  • Sales Expertise
  • Inventory Accuracy
  • Cash Register Operations
  • Work Planning and Prioritization
  • Attention to Detail
  • POS Transactions

Additional Information

  • OH&S in the workplace , Workplace Harassment course Life (Including Accident and Sickness) Insurance Representative License October 2020, Additional Information Interests & Other Skills Problem solving Organization Interpersonal interactions Communications Leadership Travelling Reading Fitness Cooking

Timeline

Team Leader/Supervisor

Urban Market 1919
05.2021 - 01.2023

Customer Service / Front Desk Receptionist

Capital Auto Group
03.2018 - 04.2020

Customer Service

Tim Hortons
08.2017 - 04.2019

Tax Professional

H&R Block
01.2016 - 03.2018

No diploma -

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Jade Parsons