Open To Work
Jade Milando
Client Services Professional
Brampton,Ontario
Summary
Client-oriented Senior Project Manager with extensive experience in client services. Achieved effective stakeholder management and transparency through a consultative approach, delivering regular reports and troubleshooting solutions. Maintained organized project documentation to support seamless project execution.
Overview
20
20
years of professional experience
Work History
Senior Project Manager
Dynata
03.2013 - 11.2024
- Reporting to the Team Lead and working with cross functional resources (technical staff, project management, sales, and client services), effectively built and managed strategic client relationships, some of which have evolved into Top Tier accounts.
- Worked with internal team members, and external partners/vendors to ensure solid understanding of project objectives and requirements. Partnered closely with the programming team to communicate project specifications and client expectations regarding design and functionality.
- Reviewed project materials for alignment with client expectations and compliance with negotiated contracts.
- Collaborated with Account Managers to resolve discrepancies between proposal assumptions and client specifications, offering proactive recommendations.
- Delivered status reports to clients throughout project duration, ensuring alignment and proactively identifying potential challenges.
- Assisted in training and mentoring of new Project Managers.
- Supported my Team Lead by training and mentoring team members and managing project assignments and escalations during his absence.
- Built strong relationships with internal stakeholders, supporting a One Team approach and promoting company goals and objectives.
- Alignment to teams working with key accounts throughout my tenure.
- Key Achievements
Senior Project Manager
Logit Group
05.2011 - 03.2013
- Collaborated with cross-functional resources (technical staff, sales leads, vendors) on key accounts, sharing industry knowledge and best practices with junior project managers to enhance team capabilities.
- Reviewed project materials (questionnaire, project specifications, expected project metrics)
- Managed project materials to align with client expectations while ensuring compliance with negotiated contracts and industry standards..
- Worked with internal team members, and external partners/vendors to ensure solid understanding of project objectives and requirements, and partnered closely with the programming team to meet client expectations regarding design and functionality.
- Provided status/progress reports to clients throughout the duration of each project to ensure alignment and identification of potential challenges and corrective actions.
- Tracked and reported expense components for client research projects, communicating budget concerns to Account Managers to facilitate timely resolution.
- Provided mentorship to junior project managers, fostering their professional development and improving project outcomes.
- Documented significant project milestones and accomplishments.
- Recognized for working to reduce scope creep on complex projects. .
- Shared industry knowledge and best practices with junior colleagues to enhance their understanding of market research.
Project Manager
Research Now (Formerly Open Venue)
12.2004 - 01.2010
- Reporting to the Project Manager Team Leader and working with cross functional resources (technical staff, project management, sales, and client services), effectively worked on a strategic client portfolio for a high priority client.
- Strategically built strong relationships with key clients ensuring strong relationships and repeat business.
- Reviewed project materials (questionnaire, project specifications, and images) to ensure alignment and consistency with client expectations, and compliance with negotiated contracts.
- Liaised with Account Managers to resolve discrepancies between proposal assumptions and client study specifications, providing proactive recommendations.
- Worked with internal team members, and external partners/vendors to ensure solid understanding of project objectives and requirements, and partnered closely with the programming team to ensure alignment with client expectations regarding design and functionality.
- Provided daily repotting throughout the duration of each project to ensure alignment and identify potential challenges as quickly as possible.
- Provided training and mentorship to junior project managers, enhancing their skills and performance.
- Co-authored a set of best practices to be used across the organization for an emerging revenue stream.
- Highlighted significant accomplishments in project management and client relations.
- Inherited a dissatisfied and frustrated key account and successfully restored a mutually beneficial and profitable working relationship through hands-on leadership and an honest, straight forward approach to communications. This helped in restoring the relationship and increasing the client’s spend with us.
- Took initiative to tighten up “sample only” process in the early days of the business. Worked with internal committee to build policy guidelines and processes and partnered with other business units to ensure alignment. Successfully presented proposed changes to management and received approval to roll out initiative to the sales and project management teams through a series of seminars.
- Recognized for thorough, consultative approach to project management.
Education
Print Journalism - Communications, Media studies, Print Journalism
Centennial College
Toronto, OntarioSkills
- Client / Customer Service
- Exceptional communication skills
- Detail Oriented
- Ability to prioritize and function well under pressure
- Proficiency in Microsoft Office
References
Available Upon Request
Volunteer Experience
Understanding Society, Community Outreach and advocacy, Fundraising and Steering Committee member, 09/01/95, 12/31/97
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
$55000/yr - $200000/yrTimeline
Senior Project Manager
Dynata
03.2013 - 11.2024
Senior Project Manager
Logit Group
05.2011 - 03.2013
Project Manager
Research Now (Formerly Open Venue)
12.2004 - 01.2010
Print Journalism - Communications, Media studies, Print Journalism
Centennial College