Jade Mensah
Oshawa,Canada
Summary
Results-driven leader with extensive experience in retail management and customer service. Proven ability to optimize store operations and enhance team collaboration, leading to increased sales performance and improved customer satisfaction. Seeking full-time employment opportunities to leverage skills in a dynamic environment.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Store Manager
Watson Farms
Oshawa, Ontario
07.2021 - 04.2026
- Managed daily store operations and ensured compliance with company policies.
- Supervised staff scheduling and delegated tasks to maintain workflow efficiency.
- Maintained inventory levels and organized stockroom for optimal accessibility.
- Conducted regular staff meetings to communicate updates and address concerns.
- Collaborated with suppliers to manage orders and ensure timely deliveries.
- Prepared monthly reports on sales figures, expenses, profits.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Organized and coordinated birthday parties and large guest events
- Developed social media strategies to enhance brand visibility and engagement.
- Created content for various social media platforms, including Facebook, TikTok, Instagram
- Developed staff training programs to enhance product knowledge and service quality.
Retail associate/Restaurant Server
Playdium
Whitby, Ontario
02.2023 - 10.2023
- Maintained cleanliness and organization of the games floor and restaurant areas.
- Collaborated with team members to restock merchandise timely and accurately.
- Handled customer inquiries and resolved issues promptly and effectively.
- Educated customers on product features and promotions during interactions.
- Operated point-of-sale system for efficient transaction processing.
- Collaborated with kitchen staff to ensure timely food delivery.
- Assisted guests with menu selections and special requests.
- Maintained cleanliness and organization of dining area and tables.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Greeted customers, answered questions, and recommended specials to increase profits.
Cashier Supervisor
Real Canadian Superstore
Oshawa, Ontario
01.2021 - 09.2022
- Greeted customers and responded to requests for information.
- Supervised cashier team to ensure efficient customer service.
- Managed cash register operations during peak hours.
- Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
- Processed refunds and exchanges promptly according to established policies.
- Maintained an organized work environment by stocking shelves and cleaning up after each shift.
- Resolved customer inquiries and complaints with professionalism and empathy.
Education
High School Diploma -
Eastdale CVI
Oshawa07.2021
Skills
- Leadership
- Social media marketing
- Conflict resolution
- Hospitality and accommodation
- Multitasking and organization
- Time management
- Team member support
- Customer relations
Certification
- Smart serve certificate
- Food handlers certificate
Timeline
Retail associate/Restaurant Server
Playdium
02.2023 - 10.2023
Store Manager
Watson Farms
07.2021 - 04.2026
Cashier Supervisor
Real Canadian Superstore
01.2021 - 09.2022
High School Diploma -
Eastdale CVI