Jade Lee-Rallison
Sandholm Beach,Canada
Summary
Dynamic and results-driven professional with extensive experience in customer service at The Keg. Proven ability to enhance guest satisfaction through effective communication and teamwork. Skilled in cash handling and POS systems, consistently delivering exceptional service in high-pressure environments. Committed to maintaining a professional appearance and fostering positive customer relationships. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
4
4
years of professional experience
Work History
Server
The Keg
08.2023 - 11.2024
- Provided excellent customer service in a fast-paced dining environment.
- Memorized menu items to assist guests with food and drink selections.
- Coordinated food orders with kitchen staff for timely service delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled cash transactions and processed payments accurately.
- Collaborated with team members to enhance overall guest experience.
- Resolved customer complaints promptly to ensure satisfaction and retention.
- Assisted in training new servers on company procedures and standards.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Delivered food orders promptly and courteously.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Addressed complaints to kitchen staff and served replacement items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Pet Sitter
WeCare Pet Services
04.2023 - 11.2024
- Maintained clean and safe environments for pets during visits.
- Communicated regularly with pet owners to update on their pets' well-being.
- Developed and followed customized care plans for individual pets.
- Managed scheduling and logistics for multiple pet sitting assignments.
- Cleaned up pet messes and provided fresh food and water to all assigned pets.
- Met with owners to gather pet care information and discuss pet sitting duties.
- Fed animals twice daily and refilled water dish.
Server
Seventy Two Kitchen
07.2021 - 04.2023
- Provided excellent customer service in a fast-paced dining environment.
- Memorized menu items to assist guests with food and drink selections.
- Coordinated food orders with kitchen staff for timely service delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Resolved customer complaints promptly to ensure satisfaction and retention.
- Provided excellent customer service to ensure satisfaction.
customer service
KFC
08.2020 - 01.2021
- Provided friendly customer service at all times.
- Provided customer service to ensure guest satisfaction.
- Greeted incoming customers and provided customer service support.
- Provided superior customer service through effective communication skills.
Education
High school diploma -
Jasper Place High School
Edmonton, AB06.2020
Skills
- Knowledge of POS systems
- Customer service
- Time management
- Team collaboration
- Communication skills
- Scheduling coordination
- Professional appearance
- Team member support
- Hostess support
- Cash Handling
- Food Safety
References
Available upon request
Timeline
Server
The Keg
08.2023 - 11.2024
Pet Sitter
WeCare Pet Services
04.2023 - 11.2024
Server
Seventy Two Kitchen
07.2021 - 04.2023
customer service
KFC
08.2020 - 01.2021
High school diploma -
Jasper Place High School
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