Jade Kelsch

The Harvest Golf Club

2023.04 - 2023.10

Offered product samples, answered questions and helped customers find items.
Monitored dining room inventory and replenished as necessary.
Greeted guests and inquired into beverage choices.
Monitored food and beverage supplies, assisting with restocking when needed.
confident to work with limited supervision
Provided attentive service and proactively assessed guest needs.
Assisted customers with carry-out service.
Set up advertising signs and displays on shelves, counters and tables.
Processed payments for orders and provided customers with change.
Delivered exceptional guest experiences through attentive service and quick response to issues.
Engaged in suggestive selling and other sales techniques.
Increased customer satisfaction rate [Number]% by demonstrating excellent customer service etiquette.
Answered customer questions about food and beverage items and assisted with menu selections.
Managed closing duties by restocking items on cart and reconciling cash drawer.
Operated POS system to facilitate cash and credit transactions and refunds.
Established rapport with customers by providing friendly and attentive service.
Maintained cart cleanliness and sanitation by washing glasses and bar equipment and wiping down menus to remove fingerprints and smears.
Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Summary