Jade Kang
Burnaby,BC
Summary
Dedicated professional with 5+ years of experience as a server and barista, known for delivering excellent customer service in high-volume environments. Skilled in order processing, upselling, and inventory management. Adaptable and quick to learn, consistently ensuring customer satisfaction and contributing to a positive team atmosphere.
Overview
7
7
years of professional experience
Work History
Server
Multiple Restaurant (Italian, Korean, Brunch Cafe)
, Korea
01.2018 - Current
- Accumulated two years of experience providing excellent customer service across multiple dining establishments.
- Took orders, served food and beverages, and handled customer inquiries with professionalism.
- Managed cash transactions and operated the POS system accurately.
- Quickly adapted to diverse environments, working efficiently in both small and large teams.
- Greeted customers, answered questions and recommended specials to increase profits.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Barista
Gong Cha
, Korea
06.2024 - 09.2024
- Efficiently prepared and served a wide range of bubble tea beverages
- Handled cash transactions and operated the POS system accurately
- Maintained a clean and organized work environment in adherence to health and safety standards
- Provided friendly service, ensuring a positive customer experience
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Memorized official and off-menu coffee and tea preparations.
Barista
Gong Cha
, Korea
02.2022 - 10.2022
- Efficiently prepared and served a wide range of bubble tea beverages.
- Handled cash transactions and operated the POS system accurately.
- Maintained a clean and organized work environment in adherence to health and safety standards.
- Provided friendly service, ensuring a positive customer experience.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Memorized official and off-menu coffee and tea preparations.
Barista
Mega MGC Coffee
, Korea
06.2021 - 05.2022
- Delivered high-quality coffee beverages, including espresso-based drinks, and specialty beverages.
- Managed inventory, replenished stock, and maintained a clean workspace.
- Trained new employees on beverage preparation and customer service.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Barista
Ediya Coffee
, Korea
01.2019 - 08.2020
- Delivered exceptional customer service in a fast-paced environment, ensuring customer satisfaction.
- Prepared and served various coffee beverages, including espresso-based drinks, teas, and specialty beverages.
- Managed daily inventory, restocked supplies, and maintained workspace cleanliness.
- Trained new employees on coffee preparation techniques and customer service protocols.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Gangneung-Wonju National University - International Commercial Area Studies
Gangneung-Wonju National University
Gangneung, South Korea01.2025
Skills
- Customer Service
- Positive guest interactions
- Menu memorization
- POS system operation
- Cash handling
- Coffee brewing techniques
- Beverage preparation
- Team Collaboration
- Time management
- Physical strength
- Dish preparation
- Cleanliness standards
- Table resetting
Available Time
- Weekdays: 8am-2pm, 4pm-10pm
- Weekends: Anytime
Due to flexible scheduling at my current retail job, I can adjust my availability as needed.
Languages
English
Professional
Korean
Native/ Bilingual
Timeline
Barista
Gong Cha
06.2024 - 09.2024
Barista
Gong Cha
02.2022 - 10.2022
Barista
Mega MGC Coffee
06.2021 - 05.2022
Barista
Ediya Coffee
01.2019 - 08.2020
Server
Multiple Restaurant (Italian, Korean, Brunch Cafe)
01.2018 - Current
Gangneung-Wonju National University - International Commercial Area Studies
Gangneung-Wonju National University
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