Jade Hurlbut
Toronto,ON
Summary
Seasoned retail employee offering 10 years of experience in operations and sales, and 3 years in a leadership role. Organized and skilled at prioritizing daily tasks in accordance to organization standards. Recruits, trains, develops and manages a team of retail sales associates. Highly-motivated with a desire to take on new challenges. Strong worth ethic, adaptability, interpersonal skills and works well under pressure. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
TIFF Shop Coordinator
Toronto International Film Festival
Toronto
09.2021 - Current
- Developed and implemented procedures for efficient operation of the shop and provided valuable insight during transitory periods and the development of the online store.
- Maintained inventory accuracy by counting stock, reconciling discrepancies, and have participated in over 10 inventory counts throughout the years working for the TIFF Shop.
- Ensured accuracy in pricing, labeling, and stock rotation in accordance to the needs and wants of management.
- Utilized POS databases Counterpoint, Givex, and Shopify to complete purchasing and receiving paperwork for finance to ensure vendors get paid on time.
- Utilized Shopify to process online transactions, package and mail out products in an efficient manner.
- Oversaw recruitment, and training of new staff, providing feedback and coaching regarding store processes, product, company standards, and customer service practices.
- Scheduled and organized staff shifts and supervised daily operations by establishing procedures and policies when needed.
- Enforced company policies and procedures to ensure a safe working environment.
- Implemented promotional activities and marketing initiatives by creating impactful visual displays that align with programming at TIFF and other current events as well as facilitating promotional sales put forth by management.
- Coordinated internal sales and collaborations with other TIFF departments using Excel and Google Sheets to track inventory data and internal sales.
- Maintained knowledge about services and programming available at TIFF as well as promoted membership, the film reference library, and the Varda lounge.
- Continue to do everything listed below as a retail sales associate.
Retail Sales Associate
Toronto International Film Festival
Toronto
05.2014 - 09.2021
- Assisted customers finding the right product for their needs and answered questions with in depth product knowledge.
- Handled customer complaints in a professional manner via email and over the phone.
- Maintained a clean work environment, including dusting and cleaning of displays with limited resources.
- Performed cashier duties, such as ringing up sales, processing payments, issuing receipts, as well as processing refunds and exchanges all in an efficient manner within organizational standards.
- Opened and closed cash registers by counting money and preparing end of day deposits for finance team.
- Tracked inventory levels throughout the day and restocked items as needed.
- Provided exceptional inventory management, time management, and understanding of organizational practices that lead to being promoted to TIFF Shop Coordinator.
Temp Office Manager
Bay Bloor Wellness Clinic
Toronto
06.2008 - 06.2014
- Maintained filing system for records for multiple practitioners.
- Answered phone calls, responded to emails, booked patients, and processed payment transactions.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with patients.
- Managed front desk operations including greeting visitors and answering questions.
Education
High School Diploma -
A.Y. Jackson Secondary School
Toronto, ON06-2014
Bachelor of Arts (Honours) - Environmental And Urban Sustainability
Toronto Metropolitan University
Toronto, ONSkills
- Reliable
- Effective Time Management
- Multitasking and Organization
- Employee Training and Scheduling
- Retail Inventory Management
- POS Systems Counterpoint, Givex, Shopify
- Proficient with MS Office programs
- Product Merchandising
- Customer Service
References
References available upon request.
Timeline
TIFF Shop Coordinator
Toronto International Film Festival
09.2021 - Current
Retail Sales Associate
Toronto International Film Festival
05.2014 - 09.2021
Temp Office Manager
Bay Bloor Wellness Clinic
06.2008 - 06.2014
High School Diploma -
A.Y. Jackson Secondary School
Bachelor of Arts (Honours) - Environmental And Urban Sustainability
Toronto Metropolitan University
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