Jade Howard
Mississauga
Summary
Dynamic food service professional with extensive experience in food preparation, serving, and maintaining pristine environments. Proven ability to leverage exceptional customer service skills to elevate guest satisfaction while optimizing operational efficiency. Recognized for thriving in high-pressure situations and fostering effective collaboration within diverse teams. Committed to delivering quality service that enhances the overall dining experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Y.A.A.S BEAUTE
08.2024 - Current
- Responded to customer inquiries, providing accurate information and solutions to enhance satisfaction.
- Processed orders efficiently, ensuring timely fulfillment and adherence to company policies.
- Managed customer complaints, employing conflict resolution techniques to restore relationships and trust.
- Collaborated with team members to streamline processes, improving overall service delivery.
Food Service Associate
Canada’s Wonderland
07.2023 - 11.2024
- Greeted and assisted customers with purchases and product questions
- Handled cash transactions accurately and balanced till at closing
- Supported store stocking, merchandise displays, and cleanliness
- Provided exceptional customer service in fast-paced food environment.
Youth Mentor
BGC St. Alban’s Club
07.2021 - 06.2023
- Developed and implemented engaging educational programs tailored to diverse needs.
- Mentored youth in personal development, fostering self-esteem and confidence.
- Intervened in crisis situations to obtain support for youths and reduce escalation or recurrence risks.
- Established trusting relationships with youths, ensuring a supportive environment for growth.
Education
High School Diploma -
Thistletown Collegiate Institute
Toronto, ON06.2026
Skills
- Skilled in merchandising and general labor tasks
- Proficient in cash transactions
- Strong knowledge of Microsoft Office tools
- Self-motivated and team-oriented
- Customer loyalty development
- Strong communication skills
Certification
- Conflict Resolution Training – Game Changers (2021-11)
- Food Handling Certificate – (2022-10)
- Canada's Wonderland Employee Training
Availability
Available for day and evening shifts
Languages
English
Full Professional
Timeline
Customer Service Representative
Y.A.A.S BEAUTE
08.2024 - Current
Food Service Associate
Canada’s Wonderland
07.2023 - 11.2024
Youth Mentor
BGC St. Alban’s Club
07.2021 - 06.2023
High School Diploma -
Thistletown Collegiate Institute