Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jade Hor

Gatineau,QC

Summary

Detail-oriented and bilingual Business Administrator with experience in customer service, data management, and administrative support. Proven ability to manage multiple tasks efficiently and contribute positively to team environments. Seeking to leverage organizational skills and administrative expertise in a dynamic new role.

Overview

4
4
years of professional experience

Work History

Business Administrator

MINI Ottawa
Ottawa, ON
01.2022 - Current
  • Organized and maintained files for both new and used vehicles, ensuring all documents were accurately categorized and easily accessible
  • Processed and filed invoices by date and invoice number, maintaining an orderly and accurate record-keeping system for service documents
  • Managed vehicle inventory by creating and maintaining detailed files, matching invoices, attaching VINs through automotive software (One Eighty), and updating stock numbers, pricing, and MSRP
  • Processed vehicle licensing by collecting necessary paperwork (license, Bill of Sale, customer’s address, and mailing information), and completing licensing procedures
  • Updated and maintained Excel spreadsheets for incoming and current inventory, including sold vehicles and key dates
  • Initiated proactive outreach to customers to collect feedback on service quality and improve customer satisfaction
  • Greeted customers warmly and offered refreshments upon arrival, enhancing customer experience
  • Managed high-volume inbound calls, providing courteous and efficient service to clients and stakeholders
  • Maintained a professional demeanor in fast-paced environments, handling multiple tasks simultaneously
  • Assisted with administrative tasks such as scheduling appointments, managing correspondence, and handling inquiries.

Retail associate

Hatley Boutique
Ottawa, ON
01.2022 - 01.2023
  • Managed product information by entering details into Excel sheets, including production numbers, sizes, and clothing names
  • Assisted customers with sizing and product selection to meet their needs
  • Received and unpacked products, restocked shelves, and maintained store cleanliness
  • Performed opening and closing store procedures, including setting alarms, nightly cleanup, and restocking.

server/ HOSTESS

Colonnade Pizza
Ottawa, ON
01.2021 - 01.2022
  • Managed daily store operations including opening and closing procedures, and overseeing cleanliness of the restaurant
  • Processed online orders from delivery services (Uber Eats, DoorDash) and communicated effectively with kitchen staff
  • Ensured the restaurant was clean and organized, including the maintenance of cutlery, drinkware, and takeout products
  • Handled cash register and tip distribution, ensuring accuracy in transactions.

Education

Diplôme d’études secondaires -

Darcy McGee Highschool
06.2021

Skills

  • Microsoft Office Applications: Word, Excel, PowerPoint
  • Database Entry and Management
  • Expense Reporting
  • Submitted and Cashiered Parts and Service Invoices
  • Bilingual: Fluent in English and French
  • Customer Service Skills
  • Organizational Skills

Languages

French
Professional

Timeline

Business Administrator

MINI Ottawa
01.2022 - Current

Retail associate

Hatley Boutique
01.2022 - 01.2023

server/ HOSTESS

Colonnade Pizza
01.2021 - 01.2022

Diplôme d’études secondaires -

Darcy McGee Highschool

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Jade Hor