Jade Hiestand
Chico
Summary
Compassionate Behavioral Health Counselor with expertise in crisis intervention, de-escalation, and safety planning. Demonstrates a strong ability to create a supportive environment through empathy and active listening, coupled with effective problem-solving skills. Offers robust clinical judgment and client advocacy, complemented by extensive knowledge of the mental health care system. Committed to ongoing professional development and education.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Behavioral Health Counselor I
Butte County Department of Behavioral Health
Chico
07.2023 - Current
- Provides immediate emotional support and stabilization to individuals experiencing acute mental health crises.
- Responds in the community to homes, schools, hospitals, and local clinics, in addition to responding with law enforcement and emergency services to provide crisis intervention.
- Conducts crisis assessments to determine the appropriate level of care based on 5150 criteria.
- Creates a safe environment for clients to discuss personal issues and concerns related to their mental health.
- Engages in crisis de-escalation strategies through active listening skills, empathy, validation, patience, problem-solving, critical thinking, and motivational interviewing.
- Develops safety plans by guiding the client in identifying helpful coping skills and providing education on, and referrals to, local resources.
- Counsels' family members to assist in understanding, dealing with or supporting clients or patients.
- Completes client documentation through electronic health records (EHR) in a timely manner.
- Collaborates between interdepartmental agencies, as well as outside agencies, to ensure well-rounded client care.
- Advocates for client care by coordinating with interdisciplinary treatment teams.
- Answers crisis calls through the Butte County Crisis Line.
- Facilitates the client's acceptance to inpatient psychiatric hospitalization.
- Transports clients to local emergency rooms, psychiatric hospitals, and identified locations for safety plans.
- Maintains client confidentiality by providing HIPAA-compliant care.
- Adherence to Butte County Department of Behavioral Health's policies and procedures.
- Engages in professional development by actively participating in mandatory and voluntary training seminars.
- Attended the International Crisis Intervention Team Conference in 2024.
Behavioral Health Worker I Extra-Help
Butte County Department Of Behavioral Health
Chico
06.2023 - 07.2023
- Facilitated patient admissions to, and discharges from, Butte County's Psychiatric Health Facility.
- Utilized electronic health records (EHR) to document patient interactions and progress.
- Conducted routine patient monitoring to ensure safety and well-being.
- Applied crisis intervention techniques during emergency situations to ensure patient safety and stability.
- Created a safe environment for clients to discuss personal issues and concerns related to their mental health.
- Participated in interdisciplinary treatment team meetings to discuss the client's progress and behavior while on the unit.
- Evaluated and documented patient vitals.
- Facilitated the transportation of, and serving of, client meals.
- Completed necessary janitorial and housekeeping duties.
- Transported patients to the emergency room, and for admission to a new facility.
Undergraduate Research Assistant
Humboldt State University
Arcata
01.2021 - 01.2021
- Performed academic research to assist textbook revisions for the Psychology Department Chair.
- Conducted literature searches to identify relevant articles for review.
- Gathered, compiled, and interpreted information from various peer-reviewed scholarly sources.
- Condensed and consolidated current academic findings.
- Prioritized duties effectively to adhere to deadlines.
- Exhibited advanced writing proficiency.
Education
Bachelor of Arts - Psychology
Humboldt State University
Arcata, CA05-2021
Associate of Arts - Psychology
Butte College
Oroville, CA06-2019
Skills
- Crisis intervention and de-escalation
- Crisis assessment
- Safety plan development
- Motivational interviewing
- Interdisciplinary collaboration
- Client advocacy
- Active listening
- Patience
- Critical thinking
- Problem-solving
- Effective adaptability under pressure
- Professional development
- Time management abilities
- Professional demeanor
- Team collaboration
- Attention to detail
- Technical aptitude
- Proficient written and oral communication
- Highly retentive
- Experienced with electronic health record systems
Certification
- CPR certified 6/5/2023-6/5/2025
- CPI Certified 6/2/2023-6/2/2025
- ASIST Certified 11/2/2023
- 5150 Certified 9/8/2023-9/8/2025
Timeline
Behavioral Health Counselor I
Butte County Department of Behavioral Health
07.2023 - Current
Behavioral Health Worker I Extra-Help
Butte County Department Of Behavioral Health
06.2023 - 07.2023
Undergraduate Research Assistant
Humboldt State University
01.2021 - 01.2021
Bachelor of Arts - Psychology
Humboldt State University
Associate of Arts - Psychology
Butte College
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