Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jade Hiestand

Chico

Summary

Compassionate Behavioral Health Counselor with expertise in crisis intervention, de-escalation, and safety planning. Demonstrates a strong ability to create a supportive environment through empathy and active listening, coupled with effective problem-solving skills. Offers robust clinical judgment and client advocacy, complemented by extensive knowledge of the mental health care system. Committed to ongoing professional development and education.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Behavioral Health Counselor I

Butte County Department of Behavioral Health
Chico
07.2023 - Current
  • Provides immediate emotional support and stabilization to individuals experiencing acute mental health crises.
  • Responds in the community to homes, schools, hospitals, and local clinics, in addition to responding with law enforcement and emergency services to provide crisis intervention.
  • Conducts crisis assessments to determine the appropriate level of care based on 5150 criteria.
  • Creates a safe environment for clients to discuss personal issues and concerns related to their mental health.
  • Engages in crisis de-escalation strategies through active listening skills, empathy, validation, patience, problem-solving, critical thinking, and motivational interviewing.
  • Develops safety plans by guiding the client in identifying helpful coping skills and providing education on, and referrals to, local resources.
  • Counsels' family members to assist in understanding, dealing with or supporting clients or patients.
  • Completes client documentation through electronic health records (EHR) in a timely manner.
  • Collaborates between interdepartmental agencies, as well as outside agencies, to ensure well-rounded client care.
  • Advocates for client care by coordinating with interdisciplinary treatment teams.
  • Answers crisis calls through the Butte County Crisis Line.
  • Facilitates the client's acceptance to inpatient psychiatric hospitalization.
  • Transports clients to local emergency rooms, psychiatric hospitals, and identified locations for safety plans.
  • Maintains client confidentiality by providing HIPAA-compliant care.
  • Adherence to Butte County Department of Behavioral Health's policies and procedures.
  • Engages in professional development by actively participating in mandatory and voluntary training seminars.
  • Attended the International Crisis Intervention Team Conference in 2024.

Behavioral Health Worker I Extra-Help

Butte County Department Of Behavioral Health
Chico
06.2023 - 07.2023
  • Facilitated patient admissions to, and discharges from, Butte County's Psychiatric Health Facility.
  • Utilized electronic health records (EHR) to document patient interactions and progress.
  • Conducted routine patient monitoring to ensure safety and well-being.
  • Applied crisis intervention techniques during emergency situations to ensure patient safety and stability.
  • Created a safe environment for clients to discuss personal issues and concerns related to their mental health.
  • Participated in interdisciplinary treatment team meetings to discuss the client's progress and behavior while on the unit.
  • Evaluated and documented patient vitals.
  • Facilitated the transportation of, and serving of, client meals.
  • Completed necessary janitorial and housekeeping duties.
  • Transported patients to the emergency room, and for admission to a new facility.

Undergraduate Research Assistant

Humboldt State University
Arcata
01.2021 - 01.2021
  • Performed academic research to assist textbook revisions for the Psychology Department Chair.
  • Conducted literature searches to identify relevant articles for review.
  • Gathered, compiled, and interpreted information from various peer-reviewed scholarly sources.
  • Condensed and consolidated current academic findings.
  • Prioritized duties effectively to adhere to deadlines.
  • Exhibited advanced writing proficiency.

Education

Bachelor of Arts - Psychology

Humboldt State University
Arcata, CA
05-2021

Associate of Arts - Psychology

Butte College
Oroville, CA
06-2019

Skills

  • Crisis intervention and de-escalation
  • Crisis assessment
  • Safety plan development
  • Motivational interviewing
  • Interdisciplinary collaboration
  • Client advocacy
  • Active listening
  • Patience
  • Critical thinking
  • Problem-solving
  • Effective adaptability under pressure
  • Professional development
  • Time management abilities
  • Professional demeanor
  • Team collaboration
  • Attention to detail
  • Technical aptitude
  • Proficient written and oral communication
  • Highly retentive
  • Experienced with electronic health record systems

Certification

  • CPR certified 6/5/2023-6/5/2025
  • CPI Certified 6/2/2023-6/2/2025
  • ASIST Certified 11/2/2023
  • 5150 Certified 9/8/2023-9/8/2025

Timeline

Behavioral Health Counselor I

Butte County Department of Behavioral Health
07.2023 - Current

Behavioral Health Worker I Extra-Help

Butte County Department Of Behavioral Health
06.2023 - 07.2023

Undergraduate Research Assistant

Humboldt State University
01.2021 - 01.2021

Bachelor of Arts - Psychology

Humboldt State University

Associate of Arts - Psychology

Butte College

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Jade Hiestand