Jade Heskett
Yuba City
Summary
Proven track record of going above and beyond in customer service and teamwork. Expert in coordinating client needs and enhancing workflow, I excel in problem-solving and attention to detail. Solid team player with outgoing, positive demeanor, motivated to maintain customer satisfaction and contribute to company success.
Overview
5
5
years of professional experience
Work History
Client Liaison
Lucent Pathology Partners
09.2022 - Current
- Hired as a lab assistant and was promoted to Client Liaison four months later.
- Served as the primary point of contact for fifty client offices ensuring their questions and needs were met promptly and accurately.
- Established strong relationships with clients, and partnering labs resulting in seamless workflow and long-term partnerships.
- Maintained detailed records of client interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with lab staff to ensure prompt delivery of biopsy supplies to client offices and lab materials to partnering labs to assist in ensuring quality patient care.
- Coordinated the ordering of additional testing on specimens under the discretion of pathologists' needs for a case.
- Cross-trained to support lab staff and billing team to provide additional coverage and or to assist their workload.
- Coordinated eighty gifts annually for all clients and companies we did business with.
Cashier
Costco Wholesale Corp
11.2020 - 09.2022
- During my first year I was promoted from Cashier Assistant to Cashier
- Cross trained in five departments
- Selected for the inventory audit team biannually.
- Mentored new employees to ensure through training of the best practices
- Willingly assisted where needed.
Education
No Degree - Nursing
University of Nevada, Reno
Reno, NVSkills
- Customer service expertise
- Schedule management
- Team collaboration
- Takes Initiative
- Problem-solving skills
- Attention to detail
Timeline
Client Liaison
Lucent Pathology Partners
09.2022 - Current
Cashier
Costco Wholesale Corp
11.2020 - 09.2022
No Degree - Nursing
University of Nevada, Reno
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