Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Certification
Languages
Volunteer Experience
References
Timeline
Generic
JADE GUIBORD

JADE GUIBORD

Cumberland,Canada

Summary

Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Server

Occo Kitchen
Ottawa, Canada
08.2022 - Current
  • Greet customers, and maintain a friendly demeanor throughout their experience.
  • Accurately take food and beverage orders, correctly using the ordering system.
  • Take special note of food allergies or preferences, and be able to communicate that clearly to kitchen staff.
  • Understand and communicate what’s on the menu, answering questions customers might have, and making recommendations on menu selections to customers if necessary.
  • Respond quickly to issues customers have, getting management involved if necessary.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.

Host

G.A.B.S resto bar
Rockland, Canada
02.2022 - 08.2022
  • Greet guests warmly with a genuine smile and escort them to assigned dining area, present menus, announce waiter's name
  • Inform Guest of current promotions and who will be serving them to ensure a smooth handoff to the service staff
  • Use visual cues to seat Guests in either the bar or dining area, depending on their preference
  • Answer incoming calls to the restaurant and provide appropriate service
  • Manage the flow of Guests into the Dining and Bar areas and provide accurate wait times to incoming Guests if appropriate
  • Help dining room staff by setting and clearing tables, replenishing water, and serving beverages
  • Trained new team members in cash register operation, stock procedures, and customer services.

Babysitter

none
Ottawa, Ontario
01.2016 - 01.2022
  • Organizing playdates with other children and providing supervision during outdoor activities.
  • Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
  • Creating an atmosphere of fun that allows for occasional rule-bending within reason.
  • Maintaining a positive attitude while being patient and understanding with the children.
  • Enforced rules to teach good manners and maintain safe environment.
  • Organized various activities, games, crafts and outings to keep children entertained.

Cashier

St Hubert
Clarence-Rockland, Canada
01.2018 - 12.2021
  • Collected payments and provided accurate change.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Greeted customers to take food orders and provide information about menus.
  • Restocked supplies such as napkins, condiments for the convenience of customers.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Organized food items on serving trays and in carry-out packages.
  • Served orders to customers at windows, counters and tables.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.

Cashier

Ferme Proulx
Cumberland, Canada
01.2017 - 12.2019
  • Collected payments and provided accurate change.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered customer inquiries regarding store policies and procedures.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted and balanced cashier drawers.

Cook

Ferme Proulx
Cumberland, Canada
01.2017 - 12.2017
  • Checked quality of food products to meet high standards.
  • Resolved customer complaints regarding food quality or services provided.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Managed portion control using correct utensils during preparation and plating.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Used standardized recipes and other instructions to prepare food.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Set up and performed initial prep work for soups, sauces and salads.
  • Checked completed orders for correct quantity and quality.
  • Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.

Education

High School Diploma -

École Secondaire Béatrice DesLoges
Orleans, ON
06.2022

Some College (No Degree) -

College La Cité
Ottawa, ON

Skills

  • Motivated
  • Sociable
  • Open-minded
  • Resourceful
  • Responsible
  • Guest engagement
  • Relationship management
  • Liquor, wine, and food service
  • Food safety practices
  • Front-of-house display creation
  • Dining area maintenance
  • Guest relations management
  • Food and beverage pairings
  • Price memorization
  • Task prioritization

Hobbies and Interests

  • Sports
  • Social medias
  • Going to lunch with friends

Certification

  • Smart Serve 2024

Languages

English
Professional
French
Native/ Bilingual

Volunteer Experience

Helping teachers and parents

 Béatrice DesLoges High School, Orléans, ON, 01/17 - 12/22

Greet parents, Ensure teachers have everything they need, Direct parents to rooms, Provide assistance to parents in finding requested teachers, Help summoned parents find and communicate with management

References

References available upon request.

Timeline

Server

Occo Kitchen
08.2022 - Current

Host

G.A.B.S resto bar
02.2022 - 08.2022

Cashier

St Hubert
01.2018 - 12.2021

Cashier

Ferme Proulx
01.2017 - 12.2019

Cook

Ferme Proulx
01.2017 - 12.2017

Babysitter

none
01.2016 - 01.2022

High School Diploma -

École Secondaire Béatrice DesLoges

Some College (No Degree) -

College La Cité

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JADE GUIBORD