Jade Gibbons
North Bay,ON
Summary
Resourceful and dedicated team member with excellent interpersonal skills and strong organizational skills seeking the opportunity to showcase my abilities in an administration setting.
Overview
8
8
years of professional experience
Work History
Medical Administrative Assistant
Nurture North MAR Clinic
North Bay, Ontario
04.2023 - 06.2024
- Scheduled and confirmed medical appointments, managed timetables for multiple doctors, and maintained confidential medical files and records.
- Received and communicated messages for medical staff and patients, and entered and formatted electronically-based medical reports, prescriptions, and correspondence using an EMR system.
- Prepared spreadsheets and documents for review, processed invoices, and collected payments in the office.
- Screened and interviewed patients to complete intake forms, documents, and medical histories.
- Collected and tested Urine Drug Screen samples in the laboratory attached to the clinic.
- Completed various internal administrative procedures, such as filing, weekly reporting, and reviewing patient files, to ensure all information was up to date and accurate.
Administrative Assistant
ProResp Inc.
North Bay, Ontario
11.2022 - 04.2023
- Received medical referrals via fax for clients requiring home oxygen and/or obstructive sleep apnea pressure titrations from participating physicians and medical facilities.
- Coordinated via phone, Microsoft Teams, and email with Service Delivery Technicians, Customer Service Representatives, and Registered Respiratory Therapists from other ProResp locations in Ontario to ensure patients in need of respiratory help were seen in a timely and efficient manner.
- Booked appointments for patients requiring Continuous Positive Airway Pressure (CPAP).
- Systems, once prescriptions, were received from the Sleep Study doctors.
- Processed invoices and collected payments in the office for sleep apnea or home oxygen product purchases.
- Managed electronic mail and client accounts, created and audited home oxygen contracts for patients, and answered customer inquiries in person or over the phone.
- Ensured the office and storefront were well-stocked with supplies and product.
Veterinary Receptionist
Bay City Animal Hospital
North Bay, ON
09.2020 - 10.2022
- Delivered high-quality administrative support and customer service to sustain client and work flows.
- Set up appointments for checkups, scheduled veterinary consultations, and surgical visits.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians, and veterinary assistants.
- Managed office phone lines by checking voicemail, returning calls, and directing messages to appropriate team members.
- Called clients to confirm scheduled appointments and obtain additional details.
- Scheduled and followed up on patient appointments, collected and processed invoice payments, and maintained patient files.
- Conducted patient intake interviews to collect medical information and health details.
- Trained new staff on office procedures, sales system processes, and medical treatment procedures.
- Gathered, transcribed, and typed patient medical information into charts.
Client Specialist
Curo Financial
North Bay, ON
01.2016 - 09.2020
- Welcomed visitors, answered phone calls and responded to online customer inquiries in service-oriented manner.
- Processed financial transactions including loans and credit lines.
- Created, maintained, and audited client files and financial reports.
- Managed customer accounts and ensured accurate data entry.
- Researched and adequately resolved client questions and issues.
- Reported and recorded financial data ensuring accurate data entry.
- Participated in team meetings to understand goals and establish necessary process improvements.
- Tracked office stock and maintained inventory in neat and organized fashion.
- Effectively communicated with coworkers to maintain professional and customer oriented atmosphere.
Education
Certificate - Office Administration
Algonquin College
Ottawa, ON07.2020
High School Diploma -
W.P Wagner High School
Edmonton, AB06.2008
Skills
- Time management
- Attention to detail
- Organizational skills
- Team player
- Interpersonal skills
- Customer service
- Data entry accuracy
- Strong problem solver
- MS Office
- Professional
Timeline
Medical Administrative Assistant
Nurture North MAR Clinic
04.2023 - 06.2024
Administrative Assistant
ProResp Inc.
11.2022 - 04.2023
Veterinary Receptionist
Bay City Animal Hospital
09.2020 - 10.2022
Client Specialist
Curo Financial
01.2016 - 09.2020
Certificate - Office Administration
Algonquin College
High School Diploma -
W.P Wagner High School
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