Jade Fadden
Dryden,ON
Summary
First-year Bachelor of Science in Nursing student at Lakehead University, eager to gain hands-on experience to develop patient care and interpersonal skills. Experienced in customer service and leadership, with strong teamwork, problem-solving, and communication abilities.
Overview
4
4
years of professional experience
3
3
Certification
Work History
Customer Service Manager / OTC Associate
Walmart
08.2022 - Current
Customer Service Manager
August 2022 - February 2023
- Led front-end team, resolving customer issues efficiently and professionally.
- Assisted with scheduling, training, and supporting staff.
- Managed cash handling and end-of-day processes accurately.
- Handled escalated calls, demonstrating clear judgement and effective communication.
OTC Associate / Pharmacy Assistant
February 2023- Current
- Assisted with prescription processing and pharmacy workflow accurately and safely.
- Maintained professionalism and confidentiality while handling patient information.
- Served as lead for OTC department, managing inventory, stocking, and compliance.
- Demonstrated leadership, accountability, and problem-solving in a fast-paced environment.
General Labour
Tamarac Nurseries
06.2021 - 08.2021
- Maintained plants, mowed grass, cleaned greenhouses, thinned and bundled trees for orders.
- Assisted with various tasks to support daily operations.
- Developed strong work ethic, time management, and teamwork skills.
Education
Bachelor of Science - Nursing
Lakehead University
Thunder Bay04-2029
Skills
- Attention to detail and accuracy
- Dependable, adaptable, and able to manage multiple tasks efficiently
- Professionalism and reliability in workplace settings
- Teamwork and collaboration in fast-paced environments
- Strong communication and interpersonal skills
- Eager to learn and take on new responsibilities
Accomplishments
- Completed Health and Wellness (SHSM) - gained foundational knowledge in health, nutrition, and personal well-being.
- Ontario Scholar - recognized for academic excellence in high school
Certification
- Basic Life Support (BLS) - CPR and AED certified, Heart and Stroke Foundation
- Standard First Aid - Red Cross
- WHMIS - Workplace Hazardous Materials Information System
Timeline
Customer Service Manager / OTC Associate
Walmart
08.2022 - Current
General Labour
Tamarac Nurseries
06.2021 - 08.2021
Bachelor of Science - Nursing
Lakehead University