Jade Emond
Summary
As an Inside Sales Representative for Agilent's Aftermarket Service Sales Organization, I am dedicated to driving revenue growth and customer satisfaction within the assigned territory. My focus is on selling Agilent's comprehensive services portfolio through outbound and inbound sales channels, including telephone, email, and digital methods.
Overview
8
8
years of professional experience
Work History
Support Sales Division (SSD) Internal Sales Representative
K'Prime Technologies
04.2023 - Current
- Spearheaded sales growth in the Western Canada territory, surpassing quotas by 134% in H2 2023 and an impressive 181% within the first month of employment
- Leveraged cutting-edge sales tools, including SAP CRM, to streamline account management, generate accurate quotes, and swiftly address challenges
- Cultivated professional relationships with customers through telephone, email, and digital channels, drawing upon deep product and technical knowledge
- Thrived in a collaborative team environment, consistently adapting to meet team and business expectations
Assistant Manager
Vector Marketing
03.2020 - 09.2020
- Demonstrated exceptional adaptability during the pandemic, orchestrating the seamless transition of a million-dollar business from in-person to virtual operations overnight
- Set a remarkable record by achieving Vector Marketing Canada's highest-ever April sales of $176,312
- Virtually managed and coached 150+ individuals, focusing on lead generation, client relationships, and resilience in the face of rejection
- Acquired expertise in trade show sales, applying agile problem-solving skills to excel in a dynamic, fast-paced environment
- Prioritized team cohesion through personalized meetings and goal-setting sessions.
Cutco Sales Representative
Vector Marketing
07.2019 - 03.2020
- Demonstrated unwavering self-motivation and entrepreneurial spirit, achieving personal sales exceeding $20,000 (placing in the top 1% company-wide)
- Ranked #10 across Canada in a results-oriented team, earning a $500 scholarship for tuition
- Demonstrated high-quality kitchen products directly to customers and businesses in their homes and via virtual platforms
- Assessed prospect needs in a polite, but persistent manner to prioritize the client while working to win their business
- Honed public speaking and presentation abilities through engaging business-to-client and business-to-business interactions.
Student Navigator and Front Desk Receptionist
University of Calgary
08.2021 - 12.2022
- Demonstrated abilities to work autonomously and be self-motivated with limited direction and supervision
- Assumed a receptive customer service role, listening to the needs of patrons and responding accordingly
- Practiced computer proficiency in an IT role specifically in Microsoft Excel, Word, and Power Point
- Solved a variety of IT-related issues around the library ranging from printing to internet connection
Golf Course Maintenance
Gleniffer Lake Resort & Country Club
04.2021 - 08.2022
- Operated large machinery to maintain golf course aesthetics
- Maintained a punctual schedule with early start times of 5:00am, 6:00am, and 7:00am
- Aided in organization and execution of golf tournaments with upwards of 100 people
- Trained new employees on proper equipment use, safety protocols, and best practices in golf course maintenance
Personal Recruiting Assistant
Vector Marketing
02.2021 - 04.2021
- Interacted with potential representatives, recruiting them using skilled communication and engaging phone presence
- Trained other personal recruiting assistants in phone etiquette
Sharpening and Product Expert
Vonny Fast Sharp Gifts
09.2020 - 02.2021
- Mastered sales techniques while providing knife sharpening to clients of an internationally recognized representative
- Incorporated communication and presentation skills while representing and promoting a brand
Usher
Calgary Sports and Entertainment Corporation
11.2016 - 01.2020
- Provided superior customer service in a patron-facing role in large-scale events such as concerts and hockey games
- Employed bilingualism to communicate with customers fluent in French
Education
Bachelor of Science Honours (BScH) - Neuroscience
University of Calgary
Calgary, ABSkills
- Service and Support: Managed complex leads, skillfully qualifying and nurturing them to generate potential business opportunities
- Customer Relationship Management: Effectively oversee accounts in Western Canada using SAP CRM and Qlik
- Communication Skills: Navigated the customer service and sales industries in a competitive environment, adeptly communicating with clients through calls and emails
- Customer Retention: Cultivated strong relationships with customers, driving contract renewals and ensuring high satisfaction levels
- Collaboration: Collaborated seamlessly with team members across various departments (SSS, SPS, and field sales) to handle diverse sales assignments effectively
- Problem-solving: Resolved non-routine issues and requests within my field of specialization, consistently delivering exceptional results
- Laboratory Experience: Conducted research for an honours thesis, analyzing rodent behavior related to childhood stress Completed courses in Organic and Biological Chemistry
- Product Knowledge: Acquired in-depth familiarity with Agilent’s service product portfolio, enabling effective communication with customers about CrossLab services and value
- Learning and Innovation: Demonstrated unwavering commitment to learning, earning recognition through Jason Lang scholarships and achieving a First-Class honors degree for outstanding academic performance
- Fluent in French: Certified at a Level B2 in French speaking, writing, oral, and written comprehension
- Driver’s License: Possess a valid Class 5 Unrestricted Driver’s License
Volunteer Experience
- Women in Science and Engineering Club, Calgary, Alberta, 2022, Promoted science activities, encouraging female inclusion in male-dominated fields
- The Mustard Seed Club, Calgary, Alberta, 2022, Facilitated hands-on tasks for a local organization, giving back to a community in poverty
Interests
Hot Yoga: Maintains overall well-being and flexibility to lead a balanced lifestyle
Traveling : Fosters perspective and appreciation for a variety of cultures as well as an opportunity to meet new people
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Support Sales Division (SSD) Internal Sales Representative
K'Prime Technologies
04.2023 - Current
Student Navigator and Front Desk Receptionist
University of Calgary
08.2021 - 12.2022
Golf Course Maintenance
Gleniffer Lake Resort & Country Club
04.2021 - 08.2022
Personal Recruiting Assistant
Vector Marketing
02.2021 - 04.2021
Sharpening and Product Expert
Vonny Fast Sharp Gifts
09.2020 - 02.2021
Assistant Manager
Vector Marketing
03.2020 - 09.2020
Cutco Sales Representative
Vector Marketing
07.2019 - 03.2020
Usher
Calgary Sports and Entertainment Corporation
11.2016 - 01.2020
Bachelor of Science Honours (BScH) - Neuroscience
University of Calgary
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