Jade Cunningham

• Managed front desk operations, issuing ID and access cards accuracy and updating access levels for employees in compliance with CBSA security protocols.
• Streamlined workflows by processing forms, scheduling appointments, and responding to daily inquiries, reducing turnaround times by 15%.
• Maintained secure and accurate records in CBSA databases, prepared reports, and tracked inventories using Microsoft Office, improving data organization.
• Authored office manuals and SOPs that standardized procedures and enhanced team efficiency.
• Handled acquisition card payments, managed office supply budgets, and collaborated with contracting teams to renew security-related contracts, ensuring compliance with federal regulations

• Engage residents through conversation and companionship activities; Promote residents independence and help them fulfill social needs.
• Assist residents in activities of daily living to help maintain their autonomy and respect their dignity.
• Help residents with mobility through the use of safe lifting and transferring techniques.
• Administer bedside and personal care, such as ambulation and personal hygiene needs.
• Report health changes in residents and provide proper documentation to appropriate staff.

• Responsible for processing customer transactions efficiently using point-of-sale systems.
• Maintained inventory accuracy through regular stock audits and replenishments.
• Trained new staff on operational procedures and customer interaction protocols.
• Responded quickly to customer inquiries, answering questions and offering insight into products.

Promotion to other positions within Dealership.

Receptionist: Managed multi-line phone system and directed calls with accuracy.

• Processed documents electronically and coordinated deliveries.
• Provided clerical, technical, and driving support.
• Covered staff absences to ensure smooth operations.
• Maintained professional reception and common areas.

Administrative Assistant: Acted as first point of contact for administrative/operational inquiries.

• Resolved and escalated issues effectively.
• Trained staff on office procedures, software, and driving operations.
• Produced and edited documents and presentations using MS Office.
• Maintained confidential records and filing systems.
• Prepared purchase requisitions and payment requests.

• Interview subjects to gather required information.
• Prepare reports in response to specific problems,
• Complete contact tracing for Covid-19 and compiled, recorded and coded results and data from interviews and surveys using specific electronic forms.

• Monitor the entry and exit of visitors and employees to maintain the premises’ security.
• Operate detecting devices to screen individuals and prevent entry of prohibited items into restricted areas.
• Advise individuals of any infraction and/or rule violation and apprehend and evict violators from premises.
• Prepare reports of daily irregularities describing and documenting property damages and/or presence of unauthorized individuals.