Jade Cunningham
Ottawa,Ontario
Summary
Detail-oriented Administrative Professional with 5+ years of experience providing comprehensive office support in fast-paced environments. Skilled in managing front desk operations, coordinating schedules, maintaining records, and handling confidential information with discretion. Proficient in Microsoft Office Suite and known for strong communication, organizational, and problem-solving abilities. Dedicated to ensuring efficient daily operations and delivering excellent internal and external customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Officer
Canada Border Services Agency
Ottawa, Ontario
12.2022 - 03.2024
- Acted as the main contact for admin and ops inquiries, resolved issues, and escalated conflicts as needed.
- Trained staff on office procedures and software, improving team efficiency.
- Created and edited documents and presentations using MS Office, ensuring clarity and professionalism.
- Managed filing systems, and maintained confidential records.
- Processed payments via acquisition card; supported contract updates and budget forecasting.
Administrative Receptionist
Bank Street Toyota
Ottawa, Ontario
11.2019 - 05.2021
- Served as the first point of contact for visitors, callers, and staff, managing a multi-line phone system and front desk operations.
- Responded to administrative and operational inquiries, resolving issues, and escalating when needed.
- Created and edited documents, reports, and presentations using the MS Office Suite, with a focus on clarity and accuracy.
- Maintained organized filing systems and records while ensuring the confidentiality of sensitive information.
- Trained staff on office procedures and software tools to improve daily workflows.
- Processed purchase requisitions and payment requests; supported financial tasks, including deliveries and internal routing.
- Provided clerical and technical support during staff absences, maintaining consistency in daily operations.
- Maintained a professional, welcoming front office environment, aligned with company standards.
Security Officer
Global Affairs / Canadian Corps of Commissionaires
Ottawa, Ontario
12.2016 - 11.2019
- Monitored facility access to ensure safety and authorized entry of staff and visitors.
- Operated screening devices to detect and prevent prohibited items in restricted areas.
- Addressed infractions and enforced rules, including detaining or removing violators when required.
- Logged daily incidents, documenting unauthorized access, damages, and security concerns.
- Maintained a professional front-line presence by greeting guests and assisting with inquiries.
Education
Certificate - Personal Support Work
Willis College
Ottawa, ON07-2022
Diploma - Police Foundations
Algonquin College
Ottawa, ON06-2021
Diploma - Child And Youth Care
Algonquin College
Ottawa, ON06-2019
Skills
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Calendar & Schedule Management
- Records & Document Management
- Customer Service & Front Desk Operations
- Written & Verbal Communication
- Data Entry & Confidential File Handling
- Multi-line Phone System Operation
- Problem Solving & Conflict Resolution
Certification
- Drivers License Class G
- CPR/AED & First Aid (Level C)
- Canadian Government Secret Security Clearance (Level 2)
Languages
English
Native/ Bilingual
French
Full Professional
References
References available upon request.
Timeline
Administrative Officer
Canada Border Services Agency
12.2022 - 03.2024
Administrative Receptionist
Bank Street Toyota
11.2019 - 05.2021
Security Officer
Global Affairs / Canadian Corps of Commissionaires
12.2016 - 11.2019
Certificate - Personal Support Work
Willis College
Diploma - Police Foundations
Algonquin College
Diploma - Child And Youth Care
Algonquin College
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