Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jade Cunningham

Wakefield

Summary

Accomplished bilingual Regional Security Officer with a proven track record at Canada Border Services Agency, showcasing advanced proficiency in MS Office Suite and exceptional communication skills. Expert in enhancing operational efficiency and security through effective problem-solving and personnel training. Demonstrates a strong ability to manage sensitive information and streamline administrative processes.

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Regional Security Officer

Canada Border Services Agency
12.2022 - 03.2024
  • Acted as the primary point of contact for administrative and operational inquiries, effectively resolving issues and escalating conflicts to appropriate personnel.
  • Trained staff on office procedures and software applications, enhancing operational efficiency.
  • Utilized MS Office Suite to create and revise documents and presentations, ensuring clarity and professionalism.
  • Managed document filing and record maintenance, upholding confidentiality of sensitive information.
  • Processed payments via acquisition card and collaborated with multiple teams to ensure contracts remain current while forecasting and maintaining the fiscal year budget.

Administrative Assistant

Bank Street Toyota
11.2019 - 05.2021

Receptionist:

  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Processed incoming and outgoing documents electronically, ensuring efficient communication.
  • Signed for incoming deliveries and facilitated internal forwarding of packages.
  • Assisted with clerical and technical tasks, serving as a backup during staff absences.
  • Maintained a clean and organized reception area, representing the organization with professionalism.

Administrative Assistant:

  • Acted as the primary point of contact for administrative and operational inquiries, resolving issues effectively.
  • Trained staff on office procedures and software applications to enhance operational efficiency.
  • Utilized MS Office Suite for document creation and revision, ensuring clarity and precision.
  • Maintained filing systems and records with a focus on confidentiality of sensitive information.
  • Prepared purchase requisitions and requests for payment, supporting financial processes.

Casual Interviewer

Statistics Canada
01.2021 - 03.2021
  • Conducted interviews to gather the necessary information and insights for various projects.
  • Prepared detailed reports addressing specific problems and presenting findings.
  • Completed contact tracing for Covid-19, ensuring compliance with health protocols.
  • Evaluated candidate responses during interviews, documenting key points using electronic forms for future reference.
  • Selected and screened survey respondents based on established screening standards and methodologies.

Front Desk Security Officer

Global Affairs / Canadian Corps of Commissionaires
12.2016 - 11.2019
  • Monitored the entry and exit of visitors and employees to ensure the security of the premises.
  • Operated detection devices to screen individuals, preventing the entry of prohibited items into restricted areas.
  • Provided guidance to individuals regarding infractions and rule violations, effectively apprehending and evicting violators as necessary.
  • Prepared detailed reports on daily irregularities, documenting property damages and the presence of unauthorized individuals.
  • Contributed to a positive workplace atmosphere by professionally greeting guests, answering inquiries, and providing assistance when needed.

Education

Graduate Certificate - Personal Support Work

Willis College
Ottawa
07-2022

Diploma - Police Foundations

Algonquin College
Ottawa, ON
06-2021

Diploma - Child And Youth Care

Algonquin College
Ottawa, ON
06-2020

Skills

  • Computers and Technology
  • Research and Analysis
  • Organization and Time Management
  • Problem Identification and Needs Assessment
  • Communication Skills
  • Clerical Experience
  • Access Control
  • Personnel Screening
  • Visitor Tracking

Certification

· Drivers License Class G

· CPR/AED & First Aid (Level C), 04/01/22, 04/01/25

· Canadian Government Secret Security Clearance (Level 2)

Timeline

Regional Security Officer

Canada Border Services Agency
12.2022 - 03.2024

Casual Interviewer

Statistics Canada
01.2021 - 03.2021

Administrative Assistant

Bank Street Toyota
11.2019 - 05.2021

Front Desk Security Officer

Global Affairs / Canadian Corps of Commissionaires
12.2016 - 11.2019

Graduate Certificate - Personal Support Work

Willis College

Diploma - Police Foundations

Algonquin College

Diploma - Child And Youth Care

Algonquin College
Jade Cunningham