Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jade Comeau

Ottawa,ON

Summary

Dynamic Customer Service Representative with a proven track record at The Pampered Pet, adept in problem-solving and critical thinking. Excelled in resolving customer complaints, enhancing loyalty, and mentoring new hires. Skilled in money handling and fluent in French, demonstrating exceptional communication and teamwork abilities. Achieved notable increases in customer satisfaction through effective conflict resolution and product knowledge. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

The Pampered Pet
07.2024 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Customer Service Representative

Aquaplume
07.2023 - 05.2024
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Representative

Agri-Solution & Compagnon
06.2022 - 07.2023
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.

Customer Service Representative

Tim Hortons
04.2021 - 07.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Programme D’étude Technique - Technique En Santé Animale

Cégep De Saint-Félicien
Saint-Felicien, QC

Bachelor of Arts - Psychology

University of Ottawa
75 Laurier Ave E, Ottawa, ON
06.2028

High School Diploma -

École Secondaire Curé-Hébert
250 Rue Turgeon, Hébertville, Québec
06.2022

Skills

Customer Service

Problem-solving abilities

Critical Thinking

Money handling abilities

Friendly, Positive Attitude

Teamwork and Collaboration

Multitasking Abilities

Excellent Communication

French fluency

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Customer Service Representative

The Pampered Pet
07.2024 - Current

Customer Service Representative

Aquaplume
07.2023 - 05.2024

Customer Service Representative

Agri-Solution & Compagnon
06.2022 - 07.2023

Customer Service Representative

Tim Hortons
04.2021 - 07.2021

Programme D’étude Technique - Technique En Santé Animale

Cégep De Saint-Félicien

Bachelor of Arts - Psychology

University of Ottawa

High School Diploma -

École Secondaire Curé-Hébert
Jade Comeau