Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jade Collins

San Diego

Summary

To pursue entry level position in a company which provides me with opportunities to grow professionally and personally and the opportunity to unleash my skills and contribute to organizational growth. I'm a motivated professional with a proven record of generating and building relationships, managing projects, coaching individuals to success. Skilled in demonstrating exceptional communication skills and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals.

Overview

17
17
years of professional experience

Work History

Employment Verification

Settlement One
07.2020 - 02.2024
  • Assisting customers with fraud concerns.
  • Going over product and services. Assistant clients with special projects.
  • Corresponding to email inquiries.
  • Solving problems and giving 100 exemplary customer service.
  • Showing a good example towards new and existing employees, setting the tone.

Identity Theft Specialist

AllClearID
11.2016 - 06.2019
  • Walk production floors to ensure new agent's questions are answered.
  • Provide feedback to agent and coaching opportunities.
  • Identify training needs by evaluating strengths and weaknesses.
  • Maintain knowledge of current events and trends in such areas as criminal tools and techniques.

Fraud Analyst/ Floor Assistant

CBE Companies
11.2014 - 11.2016
  • Create and maintain logs, records, or databases of information about fraudulent activity.
  • Prepare written reports of investigation findings. Prepare evidence for presentation.

Medicare Enrollment Specialist

Ageis
09.2012 - 02.2015
  • Perform data entry and data retrieval services, providing data for inclusion in medical.
  • Records and for transmission to physicians.
  • Enroll clients in Medicare,and inform them on service.

Training and Development Manager

Austaco
07.2007 - 06.2012
  • Create performance and the effectiveness of training program.
  • Providing recommendations for improvement.
  • Confer with management and conduct surveys to identify training needs based on Projected production processes, changes, and other factors.
  • Manage and maintain shifts.

Education

Bachelor Degree - Science Of criminal Justice

Strayer University

Associates - undefined

Texas State University
San Marcos, Texas

High Diploma - undefined

Early College High School/Temple college
San Marcos, Texas
01.2011

Skills

  • Previous leadership roles or demonstrated ability to lead
  • Above and beyond customer service
  • Working in a team-oriented, collaborative environment
  • Ability to communicate effectively, orally and in writing, with employees and all other internal/external contacts
  • Ability to learn and adapt to new technologies and changing processes
  • Excellent organizational skills and ability to prioritize
  • Ability to take initiative and make decisions
  • Ability to effectively handle and lead multiple tasks/projects independently
  • Perform accurate and complete work, within deadlines, with or without direct supervision

Timeline

Employment Verification

Settlement One
07.2020 - 02.2024

Identity Theft Specialist

AllClearID
11.2016 - 06.2019

Fraud Analyst/ Floor Assistant

CBE Companies
11.2014 - 11.2016

Medicare Enrollment Specialist

Ageis
09.2012 - 02.2015

Training and Development Manager

Austaco
07.2007 - 06.2012

Associates - undefined

Texas State University

High Diploma - undefined

Early College High School/Temple college

Bachelor Degree - Science Of criminal Justice

Strayer University
Jade Collins