Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jade Chisholm

Summary

Dedicated, hardworking, and committed to becoming a dependable and valuable team member. Able to effectively self-manage during independent projects, as well as collaborate in a team setting. Adept in all aspects of project management including planning, budget management, and coordinating all working parts of a project.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Bus Fleet Control Officer

Metrolinx
05.2022 - Current
  • Report deficiencies and any major service disruptions to expedite service recovery and minimize the impact service level
  • Developed effective improvement plans in alignment with goals and specifications.
  • Interacted with stakeholders, regulators and other members of cross-functional teams to establish standard protocol, develop clear risk management goals and support healthy patterns of sustainable growth.
  • Communicated with Bus operations and other personnel to coordinate fleet operations (e.g BFM and NOC, Supervisors, Director, office staff, vendors, etc.)

Ticket Agent

Maple Leaf Sports & Entertainment
09.2021 - 01.2023
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
  • Handled ticket sales for concerts, sports games and theatrical performances.
  • Resolved technical issues, resulting in a 95% decrease in ticket backlog

Bus Marshaller

AAI Corporation
02.2021 - 05.2022
  • Communicated with GO Bus Drivers and/or the Union Station Bus Terminal Bus Operations Supervisor through radio communications to manage movement of vehicles as they enter the terminal
  • Directed drivers to the appropriate areas of the terminal
  • Worked with the USBT Bus Operations Supervisor, and other on-site employees to operate the bus TUG to remove disabled buses out of the terminal


Varsity Event Operations

York University
09.2019 - 05.2022
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Coordinated with event staff and volunteers to ensure smooth operations and a high-quality event experience
  • Developed a business continuity plan that ensured the organization's operations would continue in the event of an emergency


Education

Bachelor of Arts - Business And Society

York University
Toronto, ON
05.2022

Skills

  • Communications Strategies
  • Leadership
  • Analytical Thinking Skills
  • Interpersonal Communication Skills
  • Creative Problem Solving
  • Time Management

Certification

  • Certified Associate Project Management


Timeline

Bus Fleet Control Officer

Metrolinx
05.2022 - Current

Ticket Agent

Maple Leaf Sports & Entertainment
09.2021 - 01.2023

Bus Marshaller

AAI Corporation
02.2021 - 05.2022

Varsity Event Operations

York University
09.2019 - 05.2022

Bachelor of Arts - Business And Society

York University

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Jade Chisholm