Summary
Overview
Work History
Education
Skills
Certifications And Major Accomplishments
Training Programs
Certification Statement
<Enter your own>
Personal Qualities
Timeline
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JADE BUGAYONG

JADE BUGAYONG

Coquitlam,Canada

Summary

With over 15 years of work experience in restaurant operations management, people management, sales, marketing and customer service-related work.

Overview

20
20
years of professional experience

Work History

Shift Supervisor

Tim Hortons
09.2024 - Current
  • Implements sales program and monitors performance during the shift
  • In Charge on Store Delivery Services and prepares the summary report.
  • Member Safety and Health Committee and monitors, implements the Store’s safety, health policies and programs to ensure compliance with health and safety legislation; and to reduce or prevent hazards, dangers and accidents.
  • In Charge of Store’s Fund Raising Campaigns such as Smile Cookies, Olympic Donuts and Camp Day.
  • Plans and provides all operations support requirements for Business Channels. Implements suggestive selling program.
  • Plans and checks New Product raw materials.
  • Implements and evaluates cost management activities during the shift (Such as Food Cost, Paper Cost, Utilities, Operating and Janitorial Supplies.
  • Implements Food Safety, Always Fresh, Coffee Standards plans and drives Gold Standard Consistency compliance during the shift (Master Cleaning schedule, pest control) evaluates effectiveness/ efficiency in implementation and provides recommendations when needed.
  • Completes the daily Logs Checklist.

Restaurant Manager

Jollibee Foods Corporation
01.2017 - 12.2023
  • Responsible for developing, implementing and evaluating restaurant specific plans for sales and profit growth, and achievement of quality and people targets in alignment with area plans.
  • Deploys restaurant operational tactics; develops Annual Operating Plan (AOP) based on area plans and discusses the performance expectations with the restaurant management team.
  • Monitors the restaurant performance in all Key Results Areas and follow through action plans put in place.
  • Collects and analyzes business performance data and prepares required reports for the monthly business review.
  • Defines sales building and local marketing tactics of the restaurant as aligned with area plans based on validated data and as approved by Trade Marketing.
  • Reviews and approves LSMs (Local Store Marketing) with Trade Marketing and evaluates its effectiveness.
  • Oversees New Product launch, its implementation and monitors sales, provides feedback for product processes issues.
  • Performs competitive checks and develops response proposals to the Area Manager.
  • Checks compliance to Cash Control and Inventory Management standards.
  • Checks Food Safety, Cleanliness and Condition (FSC) and Gold Standard Consistency compliance of the restaurant.
  • Tracks monthly FSC Feedback, analyses results and provides product/ service improvement recommendations.
  • Handles customer complaints resolution based on standards and elevates to Area Manager when needed. Analyzes complaints and develops action plan, implements and monitors execution.
  • Studies and recommends manpower requirements and adheres to approved restaurant manning requirements. Prepares and monitors implementation of the management team schedule, reviews and approves time keeping data.
  • Creates subordinates’ development plans based on competency assessment and individual performance. Implements Learning and Development and coaching plans and monitors achievement of developmental objectives and individual performance.
  • Acts as Emergency Response Team Lead.
  • Acts as Occupational Safety and Health Officer and develops, monitors and implements the Store’s safety and health policies and programs to ensure compliance with health and safety legislation; and to reduce or prevent hazards, dangers and accidents.
  • Acts as Pollution Control Officer and develops, administers, and implements prevention, control, and remediation of environmental health hazards in accordance with governmental standards and regulatory requirements.

Product Quality Manager

Jollibee Alaminos City, Philippines
01.2010 - 01.2017
  • Plans and Checks on raw materials including packaging availability.
  • Conducts NP Cascade to Crew Leaders, Senior Crew Leaders, follows up on New Product training during launch and the week after.
  • Develops, implements and evaluates variable cost management plan.
  • Analyses and develops accurate stock forecasts and maintains timely ordering.
  • Conducts physical counting and encoding (Stock Inventory); prepares monthly inventory report and month end Inventory for the Annual Business Review; record stock transfer receipts.
  • Checks Commissary Billings against delivery receipts for accuracy prior to acknowledging of charging.
  • Prepares Food Cost and Paper Cost Analysis for the Monthly Business Review.
  • Provides inputs and recommendations based on various financial reports/sources to improve profit performance.
  • Updates the Production Control System.
  • Develops, implements and evaluates Food Safety, Cleanliness and Condition plans on Production and cleanliness and drives compliance to Gold Standard Consistency standards.
  • Conducts Gold Standard Roll out to Managers and Crew.
  • Identifies opportunities to balance FSC Standards and Profit and Loss (P&L) requirements.
  • Acts as the Food Safety Compliance Officer to oversee implementation of the food safety program in the restaurant.
  • Maintenance Lead- Designs and Implements the facilities and equipment maintenance system programs for the restaurant including preventive maintenance.

Service Quality Manager

Jollibee SM City Rosales
10.2008 - 12.2009
  • Prepares Key Result Area related reports for the monthly business review.
  • Accomplishes processing / application of business permits and other government permits for continued store operations.
  • Monitors and analyzes sales performance, provides recommendations to improve sales performance for regular sales.
  • Develops, recommends implements and evaluates programs to support sales building tactics/directions for regular sales and assigned Business Channels.
  • Performs client calls and manages institutional selling.
  • Develops, Implements and evaluates labor cost management plan.
  • Implements the cash control plan and performs regular cash control audits.
  • Provides inputs/ recommendations based on various financial reports/sources to improve profit performance.
  • Prepares labor cost report for Annual Business Review.
  • Develops, implements and evaluates Food Safety, Cleanliness and Condition (FSC) plans on service.
  • Evaluates every component of the service system using the Feedback Management System and other tools and provides insights and recommendations for customer experience improvement.
  • Analyzes Customer Satisfaction (CSAT) data/results and provides corrective actions.
  • Implements the Crew Learning system components which include training and certification of crew.
  • Evaluates the effectiveness of Crew Learning System.

Shift Manager

Jollibee Agoo
04.2005 - 09.2008
  • Implements and evaluates sales program and monitors performance during the shift.
  • Gathers data for marketing program development (Traffic Generator Survey) and prepares the summary report.
  • Plans and provides all operations support requirements for Business Channels. Implements suggestive selling program.
  • Plans and checks New Product raw materials.
  • Implements and evaluates cost management activities during the shift (Such as Food Cost, Paper Cost, Utilities, Operating and Janitorial Supplies.
  • Implements Food Safety, Cleanliness and Condition (FSC) plans and drives Gold Standard Consistency compliance during the shift (Master Cleaning schedule, pest control) evaluates effectiveness/ efficiency in implementation and provides recommendations when needed.
  • Completes the daily FSC Checklist.
  • Acts as Document Control Officer.

Education

Bachelor of Science in Commerce - Marketing

Saint Louis University
01.2003

Secondary Diploma -

Daniel Maramba National High School
Sta. Barbara, Pangasinan
01.1999

Elementary Diploma -

Tuliao Elementary School
Sta. Barbara, Pangasinan
01.1995

Skills

  • Restaurant operations management
  • Effective organizational skills
  • Effective team leadership
  • Workforce planning and development
  • Quality assurance expertise
  • Financial management
  • Inventory management
  • Sales proficiency
  • Integrated marketing support
  • Analytical problem-solving
  • Crisis management proficiency
  • Environmental pollution management
  • Occupational safety management
  • Excellent Communication
  • Interpersonal and Teamwork Skills

Certifications And Major Accomplishments

  • Consistently achieved three (3) straight GOLD Awards for Jollibee Dagupan Perez from 2017 to 2019
  • Recipient, Double 100 (DOH) Award for Cash and Inventory Management Audit, 2018
  • Consistently Achieved three (3) straight GOLD Awards for Jollibee Alaminos from 2010-2012
  • Recipient, Gold Standard Consistency Award, 2011
  • Achieved Silver Star Award for Jollibee SM City Rosales, 2009
  • Attained Bronze Star Award for Jollibee Agoo, 2007

Training Programs

  • 2021, District 1 FSC, Profit and People Area Champion
  • 2020, District 1 FSC and Profit Area Champion
  • 2019, District 1 Internal Control / Cash and Inventory Control Cross Auditor
  • 2018, District 1 FSC Champion and Cross Auditor
  • 2018, Driving Change, Jollibee Center, Ortigas, Pasig City, Philippines
  • 2018, Pollution Control Training, Department of Environment and Natural Resources, La Union, Philippines
  • 2017, Basic Occupational Safety and Health Training, Dagupan City, Philippines
  • 2017, Communicating Leadership to Success, Jollibee Center, Ortigas, Pasig City, Philippines
  • 2016, Quality Control Program, Jollibee Center, Ortigas, Pasig City, Philippines
  • 2016, Systematic Managerial Analysis, Jollibee Center, Ortigas, Pasig City, Philippines
  • 2016, 7 Habits of Highly Effective People, Jollibee Center, Ortigas, Pasig City, Philippines
  • 2016, Action Planning, Ateneo de Manila University, Quezon City, Philippines
  • 2010, Building and Equipment Seminar, Baguio City, Philippines
  • 2007, Unleash Seminar – “Unleash Your Highest Potential in Your Life, Unleash International, Baguio City, Philippines

Certification Statement

I hereby certify that the above information are true and correct to the best of my knowledge and belief.

<Enter your own>

  • Date of Birth: 12/16/82
  • Marital Status: married
  • Religion: Roman Catholic

Personal Qualities

  • Effective leader and team player, with innate appreciation of organizational hierarchies
  • Loves meeting and interacting with people
  • Can efficiently work in an environment that stimulates the dynamics of general office work
  • Performs and adapts well; also capable of working under pressure without sacrificing quality and efficiency

Timeline

Shift Supervisor

Tim Hortons
09.2024 - Current

Restaurant Manager

Jollibee Foods Corporation
01.2017 - 12.2023

Product Quality Manager

Jollibee Alaminos City, Philippines
01.2010 - 01.2017

Service Quality Manager

Jollibee SM City Rosales
10.2008 - 12.2009

Shift Manager

Jollibee Agoo
04.2005 - 09.2008

Secondary Diploma -

Daniel Maramba National High School

Elementary Diploma -

Tuliao Elementary School

Bachelor of Science in Commerce - Marketing

Saint Louis University

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JADE BUGAYONG