Jade Barrett

Edmonton,Canada

Summary

Customer focused Manager, successful in Guest service skills, People skills & Kitchen Management skills. Quality-oriented and proactive in resolving issues with exceptional organization and communication skills. Excellent time management skills. Handles tasks with accuracy and efficiency.

Overview

years of professional experience

Certification

Work History

RESTAURANT MANAGER

McDonalds

01.2017 - Current

Enthusiastic manager with years of success delivering quality dining experience
Strong leader, highly skilled at managing staff and resolving issues related to inventory, kitchen slowdowns, customer satisfaction and teamwork, boosted revenue, managing food waste and service
Supervised up to 20 employees
Motivate, coach, and evaluate employees and facilitate effective training programs
Consistently ensure enjoyable customer service experience through feedback, reviews, and employee training sessions
Monitor safe food preparation methods, portion sizes, and presentation of food to ensure that food is prepared and presented in an acceptable manor
Experienced in training new staff and providing necessary coaching and mentoring through offering constructive feedback and taking interest in their long-term career path
Ran a department that focused on cleanliness, technology, and safety components in the restaurant
The expectations included hosting safety meetings, completing various inspections, having advanced knowledge of all technology in the restaurant, assigning and following up on tasks
Maintained high levels of customer satisfaction though outstanding customer service
Often performed various opening, closing, and overnight tasks such as maintaining timekeeping information, handling cash deposits

CUSTOMER SERVICE REPRESENTATIVE

Eastlink Ski Hill

01.2016 - 01.2017

Productive relationship builder, that excels at listening to customer needs articulating product benefits and creating solutions that provide value to the customer
Applied excellent customer service skills whilst offering advice to customers in a professional and efficient manager
Worked in compliance with high standard company practices and in accordance with brand requirements
Offered approachable assistance to a large number of customers and went that extra mile to assist customers with sizing, and equipment rentals
Ensured the maintenance of stock levels on the shop floor and re allocated low stock items when necessary
Access electronic and paper cataloging systems to look up product information and availability
Memorized the company’s product offering, contributed to sales increases by communicating product benefits and providing excellent customer service
Accurately handles customer funds and processes transactions using a POS system

Education

HIGHSCHOOL DIPLOMA -

Hilltop High School

Whitecourt Alberta

06.2018

Skills

Natural leader
Facility management
Team building skills
Optimistic and motivating attitude

Complex problem solving
Excellent customer service skills
Staff management
Performance training and evaluation

Certification

Food Safety Certificate
Covid 19 Safety Certificate
First Aid Certificate
Shift Leadership Course
All Management Simulator Certificates

Hobbies and Interests

Animals
Camping
Literature
Painting/Drawing
Travel
Music

References

Marjorey Bugas, (780) 975-0146
Francis Coursol, (780) 999-1985

Languages

English

Native or Bilingual

Timeline