Jade Aguilera
LAVERNE
Summary
Dedicated customer service expert highly effective at multitasking. Experience includes document management, schedule maintenance, and telephone-based support. Skilled at remaining calm and professional in challenging circumstances while using advanced scheduling skills. Supports operations with great team collaboration and task prioritization.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Front Office Specialist
Planned Parenthood
Pasadena
11.2024 - Current
- Scheduled patient appointments and managed front desk operations efficiently.
- Verified patient information and maintained accurate electronic health records.
- Assisted healthcare providers with patient check-in and intake procedures.
- Processed insurance claims and verified coverage eligibility for patients.
- Processed payments accurately and efficiently.
Front Office Supervisor
Marriott
Anaheim
04.2024 - 09.2024
- Supervised front desk staff and ensured efficient guest check-in processes.
- Managed guest inquiries and resolved complaints with professionalism and care.
- Trained new team members on customer service standards and operational procedures.
Guest Experience Expert
Marriott
Pomona
10.2021 - 09.2022
- Greeted guests warmly upon arrival, ensuring a welcoming atmosphere.
- Assisted guests with inquiries, providing accurate information and support.
- Coordinated guest requests efficiently, ensuring timely service delivery.
- Managed reservation systems, maintaining accuracy and organization for bookings.
- Performed cashier duties such as taking payments from customers, reconciling accounts, and issuing receipts.
Education
Associate of Science - Kinesiology
Mt. San Antonio College
Walnut, CA 09.2018 - 03.2022
Some College (No Degree) - Psychology
Imperial College
LondonSkills
- Patient scheduling
- Electronic health records
- Payment processing
- Guest services
- Conflict resolution
- Team training
- Staff supervision
- Medical terminology
- Data entry
Affiliations
- Red Cross volunteer
References
References available upon request.
Timeline
Front Office Specialist
Planned Parenthood
11.2024 - Current
Front Office Supervisor
Marriott
04.2024 - 09.2024
Guest Experience Expert
Marriott
10.2021 - 09.2022
Associate of Science - Kinesiology
Mt. San Antonio College
09.2018 - 03.2022
Some College (No Degree) - Psychology
Imperial College