JADDI HART O. PANTE
Pemberton,Canada
Summary
Experienced and dedicated professional seeking a challenging position with your esteemed company. Residing in Pemberton, BC with a valid Class 5 BC License and own vehicle for efficient commuting. Legally authorized to work in Canada with an Open Work Permit (OWP) under my wife's LMIA/WP, available for immediate full-time employment. Arrived in Canada in 2021 and secured a job offer as a Food Service Supervisor at McDonald's Pemberton, holding a Work Permit valid from February 2021 to February 2023. Also obtained casual employment as a housekeeper in various rental houses in Whistler during this period. Eager to contribute skills and expertise, excited about the opportunity to join your team and make a positive impact.
Overview
15
15
years of professional experience
1
1
Certification
Work History
FOOD SERVICE SUPERVISOR
Golden Goose Holdings Ltd. (Mcdonalds Pemberton)
Pemberton, BC
02.2021 - 02.2023
- Supervise coordinate and schedule the activities of staff who prepare, portion and serve food
- Ensure to maintain the gold standards for food quality while motivating the crew to achieve shift targets
- Coach the crew members to success
- Knowledgeable of restaurant goals and targets
- Complete assigned shift paperwork
- Explain the 'whys' behind the station procedure
- Adhere to all policies, procedures and standard in the restaurant
- Direct crew members their daily duties and interact with customers to make sure they have an excellent guest experience
- Exceptional Customer Service.
STORE MANAGER
BEANLEAF COFFEESHOP
Aroma Beach San Jose Occidental Mindoro, Philippines
05.2017 - 12.2019
- Manage day-to-day operations of the café
- Hire and Recruit new staff and baristas
- Train employees on drinks preparation and proper use of coffee equipment
- Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients)
- Maintain updated records of daily, weekly and monthly revenues and expenses
- Add new menu items based on seasonality and customers' preferences (for example vegan coffee drinks)
- Advise staff on the best ways to resolve issues with clients and deliver excellent customer service
- Ensure all cafe areas are clean and tidy
- Nurture friendly relationships with customers to increase loyalty and boost our reputation.
RETAIL EXECUTIVE
Kopitiam Investment Pte Ltd
Singapore
10.2012 - 08.2016
- Responsible for daily operation of a food court, ensuring consistency food quality & customer service, hygiene standards & management system control
- Ensuring all customers receive excellent, prompt & courteous service
- Filling in all administrative paperwork related to the role
- Managed closing duties including restocking items and reconciliation of the cash drawer.
MANAGEMENT TRAINEE
Kopitiam Investment Pte Ltd
Singapore
04.2012 - 10.2012
- Ensure food and service quality
- Accomplish reporting Requirements
- Maintain store cleanliness and equipment
- Monitor and reduce waste
- Coach and motivate staff
- Identify and resolve issues
- Continuously learn and develop.
RESTAURANT MANAGER
Lucky TANN Foods Services (McDonald's Batangas City, Philippines)
Batangas City, Philippines
01.2009 - 02.2012
- Prepare crew schedule
- Inventory and order supplies and foods needed in the restaurant
- Handle customer enquires needs and complaints
- Oversees all food preparation aspects, cooking, and cold preparation as well as storage and food disposal
- Conduct foods and safety checks on all products before serving to customers
- Assure the orders are completed in a timely manner and are properly served
- Supervise crew before his/her shift
- Lead and develop people to execute outstanding QSC&V
- Builds sales and control cost to deliver optimum business result for an area for accountability
- Ensure Quality Excellent Service, and cleanliness to meet customers' expectations.
ASSISTANT MANAGER
Lucky TANN Foods Services (McDonald's Batangas City, Philippines)
Batangas City, Philippines
09.2008 - 01.2009
- Supervised other staff during shifts
- Prepared all documentation including daily checklists
- Ensured cleaning tasks were completed to maintain a clean and sanitary environment
- Handled customer complaints
- Monitored order-taking and food turnaround times
- Supervised end-of-shift cash drawer counts.
MANAGEMENT TRAINEE
Lucky TANN Foods Services (McDonald's Batangas City, Philippines)
Batangas City, Philippines
03.2008 - 09.2008
- Ensure food and service quality
- Accomplish reporting Requirements
- Maintain store cleanliness and equipment
- Monitor and reduce waste
- Coach and motivate staff
- Identify and resolve issues
- Continuously learn and develop.
FOOD SERVER
Italliani's Bakery Café (Alabang) Corp.
Makati City, Philippines
09.2007 - 03.2008
- Greet customers, make suggestions, answer and present the menu
- Take orders and send them to kitchen staff through the POS system
- Ensure quality service in the dining room and serve meals
- Prepare the bills for beverages and meals ordered, take the cash and make change, and then balance daily transactions
- Do all other tasks as required by the supervisor.
Education
Bachelor of Science in Hotel and Restaurant Management, University of Batangas
Batangas City, Philippines03.2006
Skills
- Staff Supervision
- Kitchen staff coordination
- Staff Leadership
- Food Preparation
- Food Safety Compliance
- Hygiene practices
Languages
English
Full Professional
Applicantinformation
02/22/85, 39 years old, Filipino
Tel
+1 778 793 7670
Certification
Food safe 101
Serving it right
Fire extinguisher safety
Fire safety
British Columbia joint occupational health and safety committee training (JHSC)
Timeline
FOOD SERVICE SUPERVISOR
Golden Goose Holdings Ltd. (Mcdonalds Pemberton)
02.2021 - 02.2023
STORE MANAGER
BEANLEAF COFFEESHOP
05.2017 - 12.2019
RETAIL EXECUTIVE
Kopitiam Investment Pte Ltd
10.2012 - 08.2016
MANAGEMENT TRAINEE
Kopitiam Investment Pte Ltd
04.2012 - 10.2012
RESTAURANT MANAGER
Lucky TANN Foods Services (McDonald's Batangas City, Philippines)
01.2009 - 02.2012
ASSISTANT MANAGER
Lucky TANN Foods Services (McDonald's Batangas City, Philippines)
09.2008 - 01.2009
MANAGEMENT TRAINEE
Lucky TANN Foods Services (McDonald's Batangas City, Philippines)
03.2008 - 09.2008
FOOD SERVER
Italliani's Bakery Café (Alabang) Corp.
09.2007 - 03.2008
Bachelor of Science in Hotel and Restaurant Management, University of Batangas