Jada Williams
Edmonton,Canada
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender
Barbacoa
04.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Waitress
Boston Pizza
07.2018 - 11.2025
- Took on leadership roles with enthusiasm if needed
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Kennel attendant
Spruce Grove Veterinary Clinic
11.2020 - 08.2023
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
- Demonstrated a strong commitment to animal care by working flexible hours, including nights, weekends, and holidays as needed.
- Promoted pet safety through proper handling techniques, minimizing risk of injury or distress for both staff and animals.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
Project Administrator
Backwoods Energy Services
08.2022 - 03.2023
- Company Overview: https://www.backwoodsenergy.ca/
- Played an important role in the Site Rehabilitation Program that provides funding for cleanup of well sites throughout Alberta, including within Alexis Traditional Territory
- Communicated efficiently with my team to ensure each invoice package was completed in a reliable manner
- Gained confidence working in a corporate setting and honed communication skills due to being part of a larger team
- Https://www.backwoodsenergy.ca/
- Organized critical documentation for easy access and retrieval, increasing team productivity.
- Streamlined administrative processes by implementing efficient workflows that reduced paperwork burdens.
Dispatcher
Cory's Roadside Service Ltd
11.2017 - 06.2018
- Followed up with customers and insurance providers to provide an open line of communication and foster a strong reputation for the company
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Line cook
Canadian Brewhouse
07.2017 - 06.2018
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
Education
BsCN - Nursing
University of Alberta
Edmonton, AB05-2027
Animal Science -
University of Alberta
04.2022
Kinesiology -
San Francisco State University
05.2017
Diploma -
Live Oak High School
06.2013
Skills
- Microsoft Word and Excel proficiency
- Point-of-sale system knowledge
- Cash handling
- Confident and articulate speaking abilities
- Problem-solving
- Customer service
- Attention to detail
- Highly reliable
- Team player attitude
- Strong multitasking
- Clear and effective communication
Career Interest
Nursing - Pediatrics
Certification
First Aid & CPR Certification
Timeline
Bartender
Barbacoa
04.2024 - Current
Project Administrator
Backwoods Energy Services
08.2022 - 03.2023
Kennel attendant
Spruce Grove Veterinary Clinic
11.2020 - 08.2023
Waitress
Boston Pizza
07.2018 - 11.2025
Dispatcher
Cory's Roadside Service Ltd
11.2017 - 06.2018
Line cook
Canadian Brewhouse
07.2017 - 06.2018
Animal Science -
University of Alberta
Kinesiology -
San Francisco State University
Diploma -
Live Oak High School
BsCN - Nursing
University of Alberta
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