Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Jada Smith

Calgary,AB

Summary

  • Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
  • Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
  • Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
  • Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Personal support worker

Sienna living
01.2023 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Trained and coordinated work of new support workers.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Trained new staff on best practices in personal support and client interaction techniques.
  • Provided personal care assistance, including bathing, dressing, and grooming support for clients.

Kennel Attendant

K9 acres
06.2020 - 09.2022
  • Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Provided top-notch customer service to every customer and exceptional care to animals.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Trained new staff on kennel maintenance, animal care and feeding protocols.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Maintained cleanliness of kennels, following sanitation protocols to promote health and safety.
  • Monitored animal behavior, reporting any concerns to senior staff for timely intervention.
  • Developed schedules for exercise and playtime, enhancing animal well-being and socialization.
  • Led initiatives to enhance customer satisfaction through effective communication regarding pet care updates.

Crew Team Member

McDonald
05.2015 - 06.2020
  • Operated register to process payments and collect cash payment for order totals
  • Became familiar with products to answer questions and make suggestions.
  • Worked well with teammates and accepted coaching from management team.
  • Assisted other team members to achieve goals.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Provided exceptional customer service by efficiently processing orders and addressing inquiries.
  • Maintained cleanliness and organization in dining and kitchen areas to ensure compliance with health standards.
  • Collaborated with team members to optimize workflow during peak hours, enhancing service speed and efficiency.
  • Trained new staff on operational procedures, improving onboarding experience and team productivity.

Education

Certification - Personal support worker

Orillia Learning Centre
Orillia, ON

Graduate Certificate - Dental Administration

Evolve Dental Academy
Calgary, AB
02-2026

High School Diploma - undefined

Brock secondary school
Cannington, ON
06.2019

Skills

  • Dental terminology
  • Continuing education
  • Multitasking Abilities
  • Problem-solving
  • Customer service
  • Teamwork and collaboration
  • Personal hygiene assistance
  • Emotional support
  • Clinical documentation
  • Verbal and written communication
  • Basic math
  • Animal care
  • Adaptable and flexible
  • Record keeping

Accomplishments

  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Documentation - Wrote and edited documents to keep staff informed on policies and procedures.

Languages

English
Native or Bilingual

Certification

  • G class driver
  • Personal support worker

Timeline

Personal support worker

Sienna living
01.2023 - Current

Kennel Attendant

K9 acres
06.2020 - 09.2022

Crew Team Member

McDonald
05.2015 - 06.2020

High School Diploma - undefined

Brock secondary school

Certification - Personal support worker

Orillia Learning Centre

Graduate Certificate - Dental Administration

Evolve Dental Academy
Jada Smith