Jada Otoole
Fredericton,NB
Summary
Driven and goal-oriented professional with a strong background in customer service and sales, demonstrated through impactful roles at Vets Taxi and Jumping Jacks Children’s Boutique. Excelled in teamwork, problem-solving, and time management, enhancing customer satisfaction and fostering repeat business. Skilled in handling financial transactions and managing high-stress situations, showcasing a blend of hard and soft skills. Currently pursuing a degree in criminology, with a passion for helping children in the future, aiming to leverage my skills and education to make a positive impact in their lives.
Overview
4
4
years of professional experience
Work History
Sales Associate
Jumping Jacks Children’s Boutique
02.2024 - Current
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Associate
Kent Building Supplies
04.2021 - 08.2023
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Phone Operator
Vets Taxi
08.2020 - 08.2021
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Pleasantly greeted all callers and asked how to be of assistance.
Education
Bachelor Of Arts - Criminal Justice
St Thomas University
Fredericton, NBSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Goal oriented
Languages
English
Full Professional
Timeline
Sales Associate
Jumping Jacks Children’s Boutique
02.2024 - Current
Sales Associate
Kent Building Supplies
04.2021 - 08.2023
Phone Operator
Vets Taxi
08.2020 - 08.2021
Bachelor Of Arts - Criminal Justice
St Thomas University
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