Jada O'Keefe
Toronto,ON
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front of House Team Leader
Sweetie Pie
09.2022 - Current
- Enhanced customer satisfaction by delivering exceptional service and addressing concerns promptly.
- Streamlined front-of-house operations for improved efficiency and productivity.
- Trained team members on company policies and procedures to maintain a consistent guest experience.
Makeup Artist
Freelance
01.2022 - Current
- Increased customer loyalty through exceptional service and tailored makeup applications.
- Collaborated with photographers and stylists to achieve desired looks for photoshoots, ensuring high-quality results.
- Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
Server/Bartender
Revelstoke Cafe + Restaurant
06.2023 - 01.2024
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Restaurant Hostess
Earls Kitchen + Bar
09.2021 - 05.2022
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Shift Leader
Aerie By American Eagle
06.2018 - 05.2021
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Education
Diploma - Cosmetic Techniques And Management
Seneca Polytechnic College
Markham, ON12.2023
Skills
- Customer service excellence
- Leadership qualities
- Conflict resolution
- Hospitality Service Expertise
- Cash Handling
- Beverage Preparation
Accomplishments
- OIP Dance Intensive Scholarship Award
- L.A Be Discovered Dance Scholarship Award
Certification
- Smart Serve Certification
- Certified Makeup Artist
Timeline
Server/Bartender
Revelstoke Cafe + Restaurant
06.2023 - 01.2024
Front of House Team Leader
Sweetie Pie
09.2022 - Current
Makeup Artist
Freelance
01.2022 - Current
Restaurant Hostess
Earls Kitchen + Bar
09.2021 - 05.2022
Shift Leader
Aerie By American Eagle
06.2018 - 05.2021
Diploma - Cosmetic Techniques And Management
Seneca Polytechnic College
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