Jada Edwards
Toronto
Summary
Community Health Worker and healthcare coordinator with over 3 years of experience supporting patients and communities in navigating healthcare and social service systems. Skilled in care coordination, advocacy, referral management, and connecting clients to services that address social determinants of health. Experienced working with seniors, individuals with disabilities, newcomers, and patients with complex needs. Strong background in trauma-informed, culturally safe, and anti-oppressive care. Actively engaged in global health initiatives and student leadership, committed to promoting equity, mentorship, and community impact.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Caregiver for Older Adult
Private Care
Toronto, ON
07.2021 - Current
- Provided care coordination and support for an older adult with multiple chronic conditions, including diabetes, high blood pressure, and mobility limitations.
- Connected client to healthcare services, community programs, and social supports to address social determinants of health.
- Advocated for client needs with healthcare providers, ensuring safe and timely care transitions.
- Applied trauma-informed, culturally safe, and person-centred care principles in daily support.
- Monitored health status, communicated changes to healthcare teams, and adjusted care approaches to promote independence and well-being.
Client Care Coordinator
Hope Air
Toronto, ON
04.2024 - 01.2026
- Provided compassionate, client-centred support to diverse populations, including seniors, individuals with disabilities, newcomers, and patients with complex medical needs.
- Conducted intake assessments, triaged inquiries, and coordinated referrals to healthcare providers, government programs, and community-based services.
- Advocated for clients to reduce barriers to care, ensuring timely access to medical appointments and support services.
- Maintained accurate records in Salesforce and medical documentation systems to track client progress and service outcomes.
- Collaborated with hospitals, healthcare providers, and community organizations to ensure seamless, coordinated care.
Patient Care Coordinator
Advanced Pelvic Physiotherapy Centre
Toronto, ON
01.2022 - 09.2024
- Coordinated patient intake, assessments, and referrals to internal and external healthcare providers and community resources.
- Monitored, documented, and reported patient progress to support care continuity and program evaluation.
- Facilitated patient education and advocacy to support access to care and adherence to treatment plans.
- Collaborated with interdisciplinary teams to identify workflow gaps and implement improvements.
- Contributed to program initiatives by tracking outcomes and supporting quality improvement projects.
Education
Global Health
York University
Toronto, ON04-2026
Certificate - Female Hormonal Health
Pacific Rim College
Victoria, BC07-2024
Skills
- Community Health Program Support & Development
- Care Coordination & Case Management
- Intake Assessment, Referral & Eligibility Screening
- Community Resource Navigation & Advocacy
- Health Promotion & Social Determinants of Health
- Trauma-Informed & Culturally Safe Care
- Patient & Caregiver Education
- Interdisciplinary Collaboration & Partnership Building
- Documentation, EMR & Data Management
- Program Monitoring, Evaluation & Reporting
- Communication, Facilitation & Public Speaking
Languages
English
Native or Bilingual
Certification
- TCPS 2: CORE – Research Ethics (2022)
- Infection Prevention & Control (Public Health Ontario)
- Concussion Awareness Training Tool (UBC CPD)
- Chain of Transmission & Risk Assessment (PHO)
- Medical Terminology: A Focus on Human Disease
Leadership & Community Involvement
- Marketing Assistant, Global Health Student Association, York University
- World Health Assembly Simulation Delegate (UK, Doctors Without Borders) – 2023 & 2024
- Active Member, Canadian Doctors for Medicare
Timeline
Client Care Coordinator
Hope Air
04.2024 - 01.2026
Patient Care Coordinator
Advanced Pelvic Physiotherapy Centre
01.2022 - 09.2024
Caregiver for Older Adult
Private Care
07.2021 - Current
Global Health
York University
Certificate - Female Hormonal Health
Pacific Rim College