Jada Cottom
Fontana
Summary
Motivated Human Resources student at California State Polytechnic University, Pomona seeking an entry-level HR or HR assistant opportunity. Brings a strong customer service background with proven skills in communication, conflict resolution, confidentiality, and problem-solving. Eager to apply academic HR knowledge in recruitment, employee relations, and administrative support while gaining hands-on experience in the field.
Overview
5
5
years of professional experience
Work History
Team Member
Pengu Juice
Riverside
01.2025 - Current
- Prepared food items according to standardized recipes and safety guidelines.
- Maintained a clean and organized work area throughout shift.
- Communicated with customers, employees and vendors to answer questions and address complaints.
Coach
Lava East Volleyball Club
Corona
10.2023 - Current
- Developed training programs to enhance player skills and teamwork.
- Conducted individual and group coaching sessions to improve performance.
- Organized and managed practice schedules for teams and players.
- Coordinated team-building activities to foster a positive club culture.
- Mentored and encouraged youth to develop strong work ethic by being positive role model and regularly practicing skills.
Team Member
Jamba Juice
Riverside
07.2023 - 11.2024
- Greeted customers upon entering store with friendly demeanor.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Worked hard to learn required tasks quickly to maximize performance.
Team Member
The Buffalo Spot
Riverside
05.2021 - 08.2022
- Prepared food items according to standardized recipes and safety guidelines.
- Delivered exceptional customer service in a fast-paced dining environment.
- Maintained cleanliness of workstations and dining areas throughout shifts.
Education
Bachelor of Science - Human Resources Management
Cal Poly Pomona
Pomona, CA05-2027
Associate of Science - Business Administration And Management
Riverside City College
Riverside, CA06-2024
High School Diploma -
John W. North Highschool
Riverside05-2022
Skills
- Employee training
- Team building
- Customer service
- Organizational skills
- Conflict resolution
- Confidentiality
- Employee and customer relations
- Communication with diverse populations
Timeline
Team Member
Pengu Juice
01.2025 - Current
Coach
Lava East Volleyball Club
10.2023 - Current
Team Member
Jamba Juice
07.2023 - 11.2024
Team Member
The Buffalo Spot
05.2021 - 08.2022
Bachelor of Science - Human Resources Management
Cal Poly Pomona
Associate of Science - Business Administration And Management
Riverside City College
High School Diploma -
John W. North Highschool