Jad Chlala

• Supervised and coordinated the daily operations of the front desk, ensuring efficient guest check-in and check-out procedures.
• Managed a team of front desk agents, providing guidance, training, and performance feedback to ensure high standards of service.
• Resolved guest inquiries, concerns, and complaints in a professional and timely manner, maintaining a positive guest experience.
• Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
• Processed guest payments, reservations, and cancellations using the hotel’s property management system.
• Scheduled and assigned daily work and activities for team members.

• Managed and motivated employees to be productive and engaged in work.
• Assisted with conducting interviews and provided mentorship for new hires.
• Ensured staff followed all sanitation and safety policies.
• Supervised employees with respect, increasing staff loyalty.
• Supervised daily Restaurants operations while actively assisting on the floor as needed, ensuring seamless service and efficient guest interactions during peak hours.

Kitchen:

• Assistant Chef with daily menu preparation.
• Supervisor plating of dishes and presentation.
• Ensure food safety and sanitation.

Server:

• Worked in a rotation of position including (supervisor, server, food runner)
• Greeted and welcomed guests.
• Took orders, assembled accurate plating , served meals, set and cleared tables.

• Worked in weddings, events and promotions.