Jacy Joyce-Hopkins
Windsor,Province / Territory
Summary
Reliable support worker enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
15
15
years of professional experience
Work History
Support Service Worker
The Downtown Mission
07.2023 - Current
- Enhanced client satisfaction by providing timely and efficient support services.
- Streamlined office operations for increased productivity through effective organization and prioritization of tasks.
- Reduced client complaints by addressing issues promptly and implementing appropriate solutions.
- Collaborated with team members to ensure seamless delivery of support services, improving overall efficiency.
Cashier
McDonald's Restaurant
08.2017 - 08.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier Team Lead
Tim Hortons
03.2017 - 08.2017
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Receptionist
Colours Hair Studio
04.2009 - 09.2011
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Education
Graduate Certificate - Certified Dental Assistant
Everest
Windsor, ONHigh School Diploma -
F.J. Brennan Catholic High School
Windsor, ONSkills
- Multitasking
- Task Prioritization
- Financial Management
- Attention to Detail
- Critical Thinking
- Strategic Planning
- Emotional Intelligence
- Stress Management
- Performance Evaluation
- Time Management
- Flexibility
- Computer Literacy
- Reliability
- Organizational Skills
- Effective Communication
- Professionalism
Languages
English
Full Professional
Timeline
Support Service Worker
The Downtown Mission
07.2023 - Current
Cashier
McDonald's Restaurant
08.2017 - 08.2020
Cashier Team Lead
Tim Hortons
03.2017 - 08.2017
Receptionist
Colours Hair Studio
04.2009 - 09.2011
Graduate Certificate - Certified Dental Assistant
Everest
High School Diploma -
F.J. Brennan Catholic High School
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